Housing Officer

Iris Recruitment; Dartford; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Hybrid working

Job summary

CDS is seeking a Housing Officer to work from home with regular attendance at the Dartford estate office two days a week and the Central London office as required. The role offers a salary of £40,975 per annum and eligibility for an annual performance-related bonus.

It is a permanent, full-time position (35 hours per week) with hybrid working arrangements. You will be a visible contact for residents, addressing tenancy and estate issues, ASB, lettings and voids, and ensuring a safe, supportive

Qualifications

• Excellent listener with clear, respectful communication.
• Organised, reliable and able to manage a busy workload.
• Willingness to travel regularly around Dartford and Bexley.

Responsibilities

• Manage tenancy and estate duties, ASB, lettings and voids.
• Serve as a trusted point of contact for residents and resolve issues fairly.
• Work with colleagues to keep services running smoothly and ensure a good resident experience.

Skills

Communication

Listening

Organisation

IT literacy

Driving licence

Job description

CDS1243350

Housing Officer

Home-based with attendance at our Dartford estate office two days per week and our Central London office as required (about 2 days/month)
£40,975 per annum, plus eligibility for an annual performance-related bonus
Permanent, Full Time (35 hours per week)

Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home?

Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer?

About CDS

CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country's largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability.

The opportunity

As a Housing Officer, you will be a trusted, visible point of contact for residents. You'll listen carefully to their concerns, resolve issues quickly and fairly and make sure they feel safe, supported and proud of where they live. You'll manage a varied housing patch – from tenancy and estate management to ASB, lettings and voids – and work closely with colleagues to keep services running smoothly and ensure our residents have a good experience living in our housing. You will be known for acting on what residents tell you and following through on every commitment you make.

About you

You care deeply about giving residents a great experience. You're an excellent listener, able to communicate clearly and respectfully, even when conversations are challenging. You're organised, reliable and keep your promises. You enjoy solving problems, working at pace and using good judgement to get things done. You bring strong attention to detail, a commitment to following policies and procedures, are confident with IT and have the ability to manage a busy, varied workload. Whether you have housing experience or closely transferable skills, your approach, values and commitment to residents matter most.

You either have a car and full driving license or can reliably travel regularly around Dartford and Bexley.

Our values

We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we'd love to hear from you.

Working here

We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package.

Inclusion

We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.

Closing date: Monday, 26th October 2026 at 8am Interviews: Tuesday, 3rd November 2026 (in person at our Central London offices)