Housing Officer

CIH International Housing Group; Chippenham; On-site; GBP 34,000; Full time

Job summary

Join a forward-thinking organization as a Housing Officer, where you will play a vital role in supporting communities by managing tenancy issues and ensuring compliance with housing laws. This position offers a unique opportunity to make a real difference in people's lives while working in a collaborative environment. You will be responsible for addressing anti-social behaviour, conducting tenancy audits, and providing essential services to customers. With a comprehensive benefits package and a commitment to diversity and inclusion, this role is perfect for those passionate about community support and housing services.

Benefits

Trust-based flexible working

25 days annual leave

One day off for your birthday

Defined contribution pension scheme

Health and wellbeing services

Blue Light discount card

Confidential Employee Assistance Programme

Cycle to work scheme

Occupational sick pay eligibility

Qualifications

• Good general or technical education beyond GCSEs.
• Knowledge of housing and tenancy law is essential.

Responsibilities

• Investigate and act against anti-social behaviour cases.
• Conduct tenancy audit visits and manage tenancy responsibilities.

Skills

Housing and tenancy law knowledge

Communication skills

Customer service skills

Verbal reasoning skills

Numerical skills

Education

A-Levels or NVQ3

Housing qualification

Job description

Job Title: Housing Officer

Job Location: Chippenham

Salary: £33,400 per annum (+ Car Allowance £750)

Contract type: Fixed Term Maternity Cover

Working hours: Full Time (37 hours per week)

About the role

We are currently recruiting for a Housing Officer to cover a patch in Wiltshire/Swindon on a temporary basis for a maternity cover.

The Housing Officer is a key role within the Localities structure, providing essential services to our customers and to other teams within GreenSquareAccord.

This position is customer-facing, with direct responsibilities for Tenancy Management. You will report to a Locality Manager within a Localities team.

As a Housing Officer, you will investigate and take action against cases of anti-social behaviour, tenancy fraud, risk, and suspected property abandonment, acting swiftly and in line with our policies and procedures.

This role will also include conducting tenancy audit visits, managing general tenancy responsibilities, safeguarding, and supporting other teams as needed.

You will independently manage anti-social behaviour cases proactively, working alongside our specialist Tenancy Enforcement Team.

Please note: Successful candidates will be required to undergo a DBS check. Further details will be provided after an offer is made.

About you

Essential: You should have a good general or technical education beyond GCSEs (e.g., 2 or more A-Levels/NVQ3), with strong vocabulary, verbal reasoning, and numerical skills.

You must have knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments, and ending tenancies. Experience in tenancy management, safeguarding, and enforcement is also required.

Experience in preparing and serving legal documents (e.g., Acceptable Behaviour Agreements, Notices of Seeking Possession, Notices to Quit) and producing witness statements is desirable but not essential.

Excellent communication and customer service skills are essential.

Desirable: Membership of the CIH and holding a housing or related qualification.

Evidence of relevant certificates and qualifications will be required upon appointment; without this, employment cannot commence.

About us

We are GSA, committed to providing affordable homes and services that enable communities to thrive.

We own and manage 25,000 homes across the West Midlands and Southwest, addressing the housing crisis by offering affordable homes and additional support services such as care, money advice, and coaching.

We support vulnerable populations, including those experiencing homelessness, domestic violence, or involved in the criminal justice system.

The GSA Way

Our culture is built on five core commitments:

• Customer focus
• One team
• Supportive and caring
• Business-minded for social purpose
• Curious and ambitious

More details are available in our recruitment pack.

Benefits

We offer a comprehensive benefits package, including:

• Trust-based flexible working and supportive teams
• 25 days annual leave, increasing to 30 days
• One day off for your birthday
• Option to buy or sell annual leave
• Defined contribution pension scheme with GSA matching up to 6%
• Access to health and wellbeing services, including online GP appointments, mental health support, and more
• Blue Light discount card
• Confidential Employee Assistance Programme (EAP)
• Cycle to work scheme
• Occupational sick pay eligibility

We are an equal opportunities employer, committed to diversity and inclusion. We actively encourage applications from individuals with disabilities and will provide necessary adjustments during the recruitment process.