Housing Officer

SNG (Sovereign Network Group); Blandford Forum; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking an experienced Housing Officer to join the Blandford team covering the Dorset locality. You will balance office, home-based work and community engagement to deliver tenant, leaseholder and neighbourhood management services.

You will work with residents, colleagues and partners to ensure services are safe, compliant and responsive, with line management responsibilities for Scheme Officers in the Dorset locality.

Qualifications

• Experience delivering tenancy, lease or neighbourhood management services.
• Strong communication and relationship-building skills.
• Collaborative approach across teams and external stakeholders.
• Knowledge of landlord services and applying it in practice.
• Customer-first mindset with a track record of positive outcomes.
• Full driving licence and access to own vehicle.

Responsibilities

• Deliver tenancy, leasehold and neighbourhood management services across your locality.
• Act as a trusted point of contact for customers and communities.
• Build relationships with local authorities, community groups and partners.
• Use data insights to improve services and ensure compliance with legislation.
• Support neighbourhood improvements and shape services based on customer feedback.
• Maintain accurate customer records and promote company values.

Skills

Line management

Tenancy management

Lease management

Neighbourhood management

Strong communication

Job description

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

We have a fantastic opportunity for an experienced Housing Officer to join our Blandford Team, covering the Dorset area. Your office base will be Blandford, and you'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

You'll also have line management responsibilities for x4 Scheme Officers managing the Housing for Older People Schemes in the Dorset locality.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we’re looking for:

• Previous line management experience is advantageous, but not essential
• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle