Housing Officer

Sovereign Network Group; Blandford Forum; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Sovereign Network Group in Blandford Forum, Dorset, is seeking an experienced Housing Officer to manage tenancy, lease and neighbourhood services across the Dorset locality. You will work from a mix of home, office and in the field, building strong relationships with residents, authorities and partner agencies.

You'll lead a small team of Scheme Officers and ensure services are safe, compliant and customer-focused, using data insights to drive improvements while promoting SNG's values of

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
• A collaborative approach, working across teams and with external stakeholders.
• Full driving licence and access to your own vehicle.

Responsibilities

• Deliver tenancy, leasehold, and neighbourhood management services across your locality.
• Act as a trusted point of contact for customers.
• Build relationships with local authorities, community groups, and partner agencies.
• Use data insights to improve services and ensure compliance with legislation and regulations.
• Support neighbourhood improvements and shape services based on customer feedback.
• Maintain accurate customer records and ensure data is used responsibly.
• Promote SNG's values and culture of collaboration, safety, and inclusion.

Skills

Tenancy management

Neighbourhood management

Relationship building

Line management (advantage)

Digital tools

Driving licence

Job description

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

We have a fantastic opportunity for an experienced

Housing Officer to join our

Blandford Team, covering the

Dorset area. Your office base will be

Blandford, and you'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

You'll also have line management responsibilities for

x4 Scheme Officers managing the Housing for Older People Schemes in the Dorset locality.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

• Previous line management experience is advantageous, but not essential
• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle