Housing Officer

Aspire Supported Living CIC; Birmingham; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Aspire Supported Living CIC in Birmingham is seeking a full-time Housing Officer to join our frontline team. This hybrid role combines on-site tenancy management with some remote work to support residents in our supported housing program.

You will handle tenancies, respond to tenant queries, address anti-social behaviour, liaise with external agencies, and ensure compliance with housing policies while helping residents sustain their tenancies through ongoing guidance.

Qualifications

• Strong tenancy and housing management skills.
• Experience addressing anti-social behaviour.
• Experience in supportive housing with vulnerable individuals.
• Effective communication and liaison with partner agencies.
• Experience in social housing or homelessness services; related qualification beneficial.
• Ability to work independently and manage a varied caseload; use digital tools for records.
• Understanding of safeguarding, equality, and non-discriminatory practice.

Responsibilities

• Manage tenancies and support residents in supported housing.
• Address anti-social behaviour issues and ensure policy compliance.
• Conduct property inspections and maintain accurate records.
• Liaise with external agencies and respond to tenant queries.
• Identify at-risk individuals and facilitate referrals into appropriate accommodation.
• Support residents to sustain tenancies through ongoing guidance.

Skills

Tenancy management

Anti-social behaviour casework

Supportive housing

Communication skills

Social housing knowledge

Caseload management

Safeguarding & equality

Education

Housing/Social care qualification

Tools

Digital record-keeping

Job description

Company Description

Aspire Supported Living CIC is a Birmingham-based non-profit organization dedicated to housing people who are homeless or otherwise vulnerable. The team works on the front line, around the clock, to provide safe and stable accommodation for individuals in urgent need. Aspire collaborates with local services and community partners to identify those at risk and offer practical, person-centered support. The organization values compassion, responsiveness, and a commitment to improving lives within the local community.

Role Description

The Housing Officer is a full-time hybrid role based in Birmingham, with a mix of on-site visits and some work from home. Day-to-day responsibilities include managing tenancies, supporting residents in supported housing, addressing anti-social behaviour issues, and ensuring that housing management practices are compliant with relevant policies and procedures. The role involves conducting property inspections, maintaining accurate records, liaising with external agencies, and responding promptly to tenant queries and concerns. The Housing Officer will work closely with colleagues to identify people who are homeless or at risk, facilitate referrals into appropriate accommodation, and help residents sustain their tenancies through ongoing support and guidance.

Qualifications

• Strong tenancy and housing management skills, including experience with Tenancy Management and Housing Management.
• Knowledge of managing Anti-social Behaviour, with the ability to assess risk and implement appropriate interventions.
• Experience in Supportive Housing, including working with vulnerable or homeless individuals in a person-centered way.
• Effective Communication skills, with the ability to build trust, explain information clearly, and liaise with partner agencies.
• Relevant experience in social housing, homelessness services, or community support; a related qualification (e.g., housing, social care, or community work) is beneficial.
• Ability to work independently, manage a varied caseload, and use digital tools for record-keeping and remote work.
• Understanding of safeguarding principles and a commitment to equality, diversity, and non-discriminatory practice.