Housing Officer

CIH International Housing Group; Birmingham; On-site; GBP 33,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Officer to enhance customer satisfaction and manage tenancy issues across the West Midlands. This role involves working independently and collaboratively to ensure effective housing management, addressing complex cases, and providing essential support to tenants. With a commitment to social purpose and community support, this innovative organization values teamwork, curiosity, and ambition. Join a team that prioritizes customer focus and offers a comprehensive benefits package, including flexible working options and health cash plans, to foster a thriving work environment.

Benefits

25 days annual leave

Defined contribution pension scheme

Flexible working

Employee Assistance Programme

Paid volunteering leave

Health cash plans

Qualifications

• Good general or technical education beyond GCSEs.
• Housing or related qualification beneficial.

Responsibilities

• Manage complex tenancy issues and property conditions.
• Deliver high-quality housing management services.

Skills

Knowledge of housing and tenancy law

Customer service skills

Organizational skills

Problem-solving skills

Communication skills

Education

2 or more A-Levels

NVQ Level 3 or equivalent

Job description

Job Title:

Housing Officer

Job Location:

Brindley Place, Birmingham - with travel across the Midlands and other regions

Salary:

£33,400 (+ £750 Car Allowance) per annum

Contract type:

Permanent

Working hours:

37 hours per week, Full Time

About the role

We are currently recruiting for a Housing Officer on a permanent basis. This role covers areas in the West Midlands including Redditch, Coventry, Solihull, and Stratford Upon Avon.

The Housing Officer will support GreenSquareAccord's aim of valuing our customers by meeting housing and related needs across a cross-tenure patch.

You will work both independently and as part of a team to deliver a high-quality housing management service, focusing on customer satisfaction and value for money.

Responsibilities include managing complex tenancy issues such as property condition and anti-social behaviour cases, as well as estate issues including health & safety concerns.

The role requires working independently in challenging situations, adapting to changing priorities, and adding value in all activities.

You will provide information to help customers manage and sustain their tenancies and may support the Regional Locality Manager at Locality Board meetings, in line with our Locality Model.

Please note: A cover letter is required; applications without one may not be considered. Successful candidates will need to complete a DBS check; further details will be provided after an offer is made.

About you

Candidates should have a good general or technical education beyond GCSEs, such as 2 or more A-Levels, NVQ Level 3, or equivalent skills in vocabulary, verbal reasoning, and numeracy.

A housing or related qualification is beneficial.

You should have knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments, and ending tenancies, as well as experience in tenancy or leasehold management and enforcement.

A proven track record of delivering excellent customer service, along with strong administrative and organizational skills, is essential.

A full UK driving licence is required.

Candidates must be able to provide evidence of necessary certificates and qualifications before employment commencement.

About us

GSA provides affordable homes and services to support thriving communities. We own and manage 25,000 homes across the West Midlands and Southwest, and are committed to addressing the housing crisis by offering affordable homes and additional support services to vulnerable populations.

Our core values, the GSA Way, emphasize customer focus, teamwork, support, social purpose, curiosity, and ambition. More details are available in our recruitment pack.

Benefits

We offer a comprehensive benefits package including:

• 25 days annual leave
• A defined contribution pension scheme
• Flexible working and an Employee Assistance Programme
• Paid volunteering leave
• Leave trading options
• Health cash plans covering eye tests, dental, therapy, and more

We are an inclusive employer committed to diversity and disability confidence, encouraging applications from all qualified individuals and providing necessary adjustments during the application process.