Housing Reviews and Quality Assurance Officer

Opus People Solutions Ltd; Rugby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Housing Reviews and Quality Assurance Officer to lead the statutory independent housing review function. This role involves ensuring legal compliance and enhancing service quality through effective training and guidance. The ideal candidate will manage statutory reviews, provide legal advice, and oversee quality assurance in homeless services. With a focus on continuous improvement and data integrity, you will collaborate with teams to address challenges and develop strategic plans. If you are passionate about making a difference in housing and community development, this opportunity is for you.

Qualifications

• Experience managing statutory housing reviews and audits.
• Strong analytical skills for interpreting complex data and legal documents.

Responsibilities

• Manage statutory reviews ensuring decisions align with policies.
• Lead quality assurance of homeless services and develop compliance programs.

Skills

Analytical Skills

Communication Skills

Attention to Detail

Organizational Skills

Education

Degree in Social Sciences or related field

Job description

Housing Reviews and Quality Assurance Officer

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Job Details

Position: Housing Reviews and Quality Assurance Officer

Service Area: Communities & Homes

Location: Rugby

Contract Type: Temp, ongoing - 40% Office based

Purpose of the Role

Lead the statutory independent housing review function in accordance with the Housing Act 1996 (as amended), covering homelessness decisions (Part 7) and housing allocations (Part 6). Ensure legal compliance and service improvement through quality assurance, training, and guidance within the Housing Options team.

Key Responsibilities

• Manage and conduct statutory reviews under Section 202 and related legislation, ensuring decisions are legally sound and align with policies.
• Provide legal interpretation and advice on litigation and case law, supporting case preparation and guidance for counsel.
• Lead quality assurance of homeless services, promoting high standards in decision-making and delivery.
• Develop compliance programs, including audits and assessments to meet legal standards.
• Oversee accurate and timely completion of government housing data returns (e.g., HCLIC), ensuring data integrity.
• Identify trends in homelessness demand and risks; develop strategic plans to address them.
• Collaborate with staff to identify challenges and deliver training, coaching, and mentoring.
• Develop frameworks to monitor and improve housing data and decision processes.
• Support continuous improvement through root cause analysis and data-driven solutions.
• Maintain in-depth knowledge of housing legislation, guidance, and case law.
• Proven experience managing statutory housing reviews and audits.
• Strong analytical skills for interpreting complex data and legal documents.
• Experience working within or with local authority housing services.
• Excellent communication skills to influence and support colleagues.
• High attention to detail and organizational skills.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Temporary
• Job function: Other
• Industries: Housing and Community Development