Senior Income Housing Officer

We Manage Jobs(WMJobs); Dudley; On-site; GBP 34,000 - 38,000; Full time

Job summary

An exciting opportunity has arisen for a Senior Income Management Officer within a dedicated team focused on providing excellent customer service. This role is vital in maximizing income and supporting residents facing financial difficulties. The ideal candidate will possess strong financial literacy, excellent communication skills, and the ability to handle complex cases. You'll be involved in developing effective rent recovery processes, managing staff, and representing the council in court proceedings. Join a forward-thinking organization committed to diversity and inclusion, where your contributions will make a significant impact on the community's well-being.

Qualifications

• Experience in income management processes and debt recovery.
• Strong communication skills to engage with residents facing financial difficulties.

Responsibilities

• Maximise income and manage debt recovery for customers.
• Develop systems to improve service efficiency and represent the council in court.

Skills

Financial Literacy

Communication Skills

Interpersonal Skills

Knowledge of Welfare Benefits

Research Skills

Tools

NEC Housing System

Job description

Job Opportunity – Senior Income Management Officer – Income Team

Hours: 37 Hours per week

Salary: Grade 8 (£34,314.00 - £37,035.00)

Location: St James Road, Dudley

Directorate/Service area: Housing & Communities, Income Team

An exciting opportunity has arisen for a Senior Income Management Officer within the Income team. We are passionate about providing excellent customer service to Dudley MBC customers and delivering high performance, including monthly reductions in rent arrears collection rates during challenging financial times. This role involves maximising income, debt recovery, and providing support, advice, information, and guidance to customers to help avoid financial difficulties. The post holder will also handle key tasks such as Court work, complex cases, Use & Occupation accounts, Former Tenancy Arrears, Projects, Prisoners, and Deceased accounts.

Key requirements:

1. Contribute to and develop practical rent recovery processes.
2. Manage staff as required to promote efficient service operation.
3. Undertake research and support policy development and service improvements.
4. Possess strong financial literacy and understanding of income management processes.
5. Work effectively with residents, especially those facing financial difficulties.
6. Demonstrate excellent communication and interpersonal skills.
7. Have knowledge of welfare benefits systems and relevant legislation.
8. Develop systems, processes, and procedures to maximise income and service efficiency.
9. Produce statistical data and performance reports to promote effective performance management.
10. Represent Dudley council at court for possession proceedings.
11. Plan, monitor, and report on service improvement projects, highlighting risks and issues.
12. Experience with NEC housing system and ability to interpret and train others on software developments.
13. Carry out home visits to engage with customers and assist in debt resolution.
14. Respond to enquiries from internal and external customers via various communication methods.
15. Work flexibly, including outside normal hours, to meet service needs.
16. Support safeguarding procedures to ensure customer safety and well-being.

The full Job Description and Person Specification are attached. For further information, please contact Margaret Calleja at 01384 816279 or Brett Harris at 01384 812477.

We are committed to diversity and inclusion. Please ensure personal data is anonymised when applying, removing your name and date of birth from attachments.

Applications must be submitted online. Facilities are available at Dudley Borough libraries. All applicants must provide proof of right to work in the UK. Dudley MBC does not sponsor visas.

Support is available for completing applications or interview preparation through Dudley Adult and Community Learning at 01384 818 143 or [e-mail]. Assistance for applicants with disabilities is available via [e-mail].

If you encounter issues applying, visit https://help.wmjobs.co.uk/. For further assistance, contact HR Resourcing Team at [e-mail].

Dudley Council may close this vacancy early if sufficient applications are received.

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Attached documents:

• SIMO JD.docx
• SIMO PS.docx
• Benefits List