Housing Officer- Lateral Move

jobs24.co.uk; Birmingham; On-site; GBP 33,000 - 41,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Officer to join their Housing Management team. This role is pivotal in enhancing the relationship with council tenants and ensuring their needs are met. As a front-facing professional, you will be the primary contact for residents, addressing a variety of issues that affect their tenancies. Your work will significantly contribute to creating a supportive community environment, making it essential to have strong customer service and communication skills. If you are passionate about making a difference in residents' lives and thrive in a community-focused role, this opportunity is perfect for you.

Benefits

Living Wage Employer

Professional Development Opportunities

Qualifications

• Experience in housing management or a related field is preferred.
• Strong interpersonal skills to engage with residents effectively.

Responsibilities

• Conduct tenancy visits and address ongoing tenancy issues.
• Engage with residents to ensure they feel safe and supported.

Skills

Customer Service

Communication Skills

Conflict Resolution

Community Engagement

Education

Relevant Degree or Qualification

Job description

This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties.

City Housing is embarking on a transformation journey to improve the services provided to residents. The Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front-facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti-social behaviour, resident engagement, and addressing ongoing tenancy issues.

This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area.

If you are someone who places the customer at the heart of what you do, we would love to hear from you.

Permanent position

Working 36.5 hours per week

Grade 4 - £33,366 - £40,470 Consultation grade - subject to formal evaluation under the Pay Equity Review

We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.