Housing Officer

RBLI (Royal British Legion Industries); Aylesford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity, RBLI (Royal British Legion Industries), is seeking a committed Housing Officer to oversee various aspects of accommodation management in Aylesford. This role involves providing exceptional service to residents and ensuring compliance with housing policies while managing waiting lists and debt recovery.

Qualifications

• Experience in housing management or a related field.
• Ability to manage rent debt and arrears.
• Strong communication and customer service skills.

Responsibilities

• Manage general needs, supported, and emergency accommodation.
• Oversee short-term waiting lists and conduct assessments.
• Ensure effective implementation of housing policies.

Skills

Customer Service

Management

Assessment Skills

Job description

Reporting to the Housing and Communities Manager, the Housing Officer is responsible for assisting with the management of general needs, supported, and emergency accommodation owned by RBLI on the 72-acre RBLI Village in Aylesford. The role ensures that RBLI’s housing and maintenance policies and procedures are effectively implemented and provides exceptional customer service to RBLI residents in the allocation and management of properties.

This role involves managing short-term waiting lists, including the initial assessment of applications for emergency accommodation (HMO), general needs, supported accommodation (Over 55’s), as well as monitoring and managing rent debt and arrears recovery.

For full details, see the attached job description.

Find out if this opportunity is a good fit by reading all the information below.

Royal British Legion Industries (RBLI) is a national charity that has been supporting those in need for over 100 years. It provides support to the Armed Forces community, individuals with disabilities, and those who are unemployed.

Each RBLI division offers services to help veterans live independently, providing a full-care pathway on-site to support veterans of any age or background from across the three services.