Housing Officer

Sanctuary Group; Canterbury; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading social landlord in the UK seeks a Housing Officer for the Canterbury area. This temporary role involves providing a high-quality housing management service, addressing tenancy issues, and managing anti-social behaviour. Candidates must have strong communication and problem-solving skills, along with proven experience in the housing sector.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Qualifications

• Proven experience in a similar role.
• Prior experience delivering tenancy services.
• Understanding of housing regulations.

Responsibilities

• Manage anti-social behaviour cases effectively.
• Liaise with colleagues for property allocation.
• Advise tenants on sustainability and compliance obligations.

Skills

Customer service

Problem solving

Negotiation

Communication

Relationship building

Analytical skills

Tools

Microsoft Office

Job description

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Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Canterbury – covering Thanet, Deal and Canterbury areas.

£34,531 per year plus £600 car allowance (pro rata)

37.5 hours per week – Monday to Friday,

Temporary position for up to 6 months

We are seeking a Housing Officer to join our Kent Housing team that is part of the South East Region. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment and neighbour relations.

The role of Housing Officer will include:

• Effective management of anti-social behaviour cases
• Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working closely with administrative colleagues to complete a range of tenancy management processes

Skills and experiences:

• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Ability to build strong working relationships with internal and external customers
• Excellent customer service and negotiating skills
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Occasional travel may be a requirement of the role, therefore a full valid driving license is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.