Housing Officer

James Andrews Recruitment Solutions; London; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading recruitment agency is seeking a Housing Officer for their client based in Brixton, London. This full-time position offers a salary of up to £42,000 per annum and includes managing properties, addressing tenant issues, and providing tenancy services. The ideal candidate should have solid experience in social housing and excellent customer service skills.

Benefits

Employee Assistance Programme – Perkbox

Generous Annual Leave allowance

Pension contribution matched up to 8%

Buy or sell annual leave

Staff Bonus

Life Assurance

Qualifications

• Recent experience as a Housing Officer required.
• Experience dealing with medium to low level ASB.
• Strong customer service skills in challenging situations.

Responsibilities

• Manage a patch of 350 properties and oversee tenancy management.
• Handle low to medium level anti-social behavior (ASB) cases.
• Ensure voids management aligns with company procedures.

Skills

Risk assessment

Financial management

Customer service

Compliance

Job description

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Our client, based in Brixton, is currently recruiting for a Housing Officer on a permanent basis.

The position is due to start immediately on a full-time basis. The salary rate on offer is up to £42,000 per annum , depending on experience.

The ideal candidate will have excellent experience working as a Housing Officer, and be willing to have an enhanced DBS taken out on appointment.

Duties will include (but are not limited to):

• Managing a patch of 350 properties
• Dealing with low to medium level ASB
• Ensuring that management of void properties is carried in line with allocation policy and voids procedures, to minimise void rent loss and other costs
• Managing the allocations process including nominations, mutual exchanges and transfers ensuring the voids and lettings systems are maintained on the Housing Management System
• Providing tenancy management services to ensure all tenants adhere to agreements
• Carrying out new tenant visits, mutual exchanges and termination of tenancies

Experience required:

• Experience required in Social Housing
• Experience working with customers within housing
• Experience of medium to low level ASB
• Experience of dealing with all aspects of tenancy management
• Excellent customer service skills; experience dealing with difficult tenants

Skills, knowledge and expertise required:

• Risk assessment and management
• Financial management and budgeting
• Compliance and due diligence

Rewards and Benefits :

• Employee Assistance Programme – Perkbox
• Generous Annual Leave allowance
• Pension contribution matched up to 8%
• Buy or sell annual leave
• Staff Bonus
• Life Assurance

Working hours :

• 35 hours per week
• Monday - Friday 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.