Housing Manager - Supported Housing Charity

JR United Kingdom; Worcester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading charity supporting Veterans is seeking a Housing Manager to lead their Housing Team. The role involves managing tenancy services, ensuring compliance with health and safety regulations, and enhancing tenant engagement. Candidates should have a strong background in housing management and experience with the ex-Service community.

Qualifications

• Extensive housing management experience, preferably with local authority or housing association.
• Knowledge of issues facing the ex-Service community, particularly Veterans.

Responsibilities

• Lead and manage the Housing Team in tenancy management services.
• Ensure delivery of a customer-focused housing service to ex-Service personnel.
• Monitor performance outcomes and key performance indicators.

Skills

Housing management

Staff management

Financial management

Health and Safety compliance

Tenant participation and engagement

Property management

Job description

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Client:

Location:

worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Our client is a small Supported Housing charity for Veterans. The charity has embarked on a Change Programme across its operations, making it an exciting time to join as a Housing Manager.

Job purpose

Responsible to the Head of Housing for leading and managing the Housing Team in tenancy management services.

Ensure delivery of a customer-focused housing service to ex-Service personnel and their dependents, promoting tenant engagement and participation in service decisions.

Implement and monitor Health and Safety policies within housing operations to ensure safety and legislative compliance.

Provide regular reports on performance outcomes and key performance indicators.

Manage day-to-day property and tenancy services expenditure within budget.

Collaborate across teams to support housing management aligned with charitable objectives.

Key Accountabilities

• Staff Management
• Property Management
• Lettings, allocations, and voids management
• Tenancy management, rent arrears, and enforcement
• Tenant participation and engagement
• Financial management and control
• Quality and regulatory compliance
• Health and Safety
• Equality and diversity

Person Specification

Extensive housing management experience, preferably with a local authority or housing association, especially in property and asset management.

Experience in managing staff.

Proven ability to monitor performance indicators related to housing management functions.

Knowledge of issues facing the ex-Service community, particularly Veterans with support needs.