Resident Services Coordinator (Housing / Community Engagement)

Parkinson's UK; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in social housing, Parkinson's UK is seeking a Resident Services Coordinator based in Birmingham. The role involves engaging with residents and the community, managing complex housing issues, and ensuring compliance with regulatory standards. Applicants should have strong communication and problem-solving skills, with a commitment to delivering a high-quality service for vulnerable individuals.

Benefits

Company pension scheme

Life assurance (four times salary)

Private medical insurance

Enhanced maternity / paternity pay

Employee assistance programme

Qualifications

• Demonstrable Resident Engagement experience within a supported housing environment.
• The ability to manage a complex caseload and follow through to successful completion.
• Knowledge and experience of effectively investigating anti-social behaviour and complaints.

Responsibilities

• Build and maintain effective relationships with residents and stakeholders.
• Investigate anti-social behaviour and complaints, ensuring prompt resolutions.
• Signpost residents to external support services where appropriate.

Skills

Resident Engagement

Problem Solving

Communication

Tools

Microsoft Suite

CRM Systems

Job description

Resident Services Coordinator (Housing / Community Engagement)

Location Birmingham - Field Based

This is a Permanent , Full Time vacancy that will close in 20 days at 23:59 BST .

The vacancy

We have a fantastic opportunity for a Resident Services Coordinator (Housing) to join us to provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.

You will build and maintain effective relationships with residents, stakeholders, charities, regulators, providers, groups and local communities to deliver a first-class service that supports residents and works to develop cohesive neighbourhoods within the areas we operate.

You’ll investigate anti-social behaviour and complaints, safeguarding, and ensure licences have been ended correctly. You will have your own caseload and be experienced at managing a range of complex housing issues with the resident’s needs central to your decision making. You will engage and listen to resident’s feedback and tailor your approach to meet their needs

Other responsibilities include:

• Adopting an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases

Ensuring prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards

Signposting residents to external support services where appropriate

Ensuring that all regulatory and consumer standards are met at all times

Receiving and processing queries by multiple means e.g., telephone/email and in person

Identifying areas for improvement and work with colleagues to continuously improve the service

With excellent communication skills you will work collaboratively to build and maintain effective relationships with residents, managing agents, and other stakeholders.

Using your problem-solving skills, you will resolve issues and queries at the first point of contact where possible and will facilitate and co-ordinate with other departments to successfully resolve any arising issues.

About you

You will have:

Demonstrable Resident Engagement experience within a supported housing environment

The ability to manage a complex caseload and follow through to successful completion

Knowledge and experience of effectively investigating anti-social behaviour, complaints and safeguarding cases

A solid understanding of safeguarding and health and safety requirements

The ability to demonstrate empathy and understanding when communicating with residents who may be vulnerable

The ability to stay calm in difficult situations and influence positive outcomes

Knowledge and experience of effective, objective investigation resolution and responding to complaints

An understanding of the legal framework relating to licences and exempt accommodation would be desirable

Excellent IT skills and experience of the Microsoft suite of products and CRM Systems

Effective communication skills, both written and verbal

A full driving licence and unrestricted access to a vehicle is also essential for this position.

What we can offer in return:

Company pension scheme

Life assurance (four times salary)

Private medical insurance

Salary exchange for an electric car (dependent on eligibility)

Other leave – bereavement leave, life events, emergency days, birthday (if it - falls on a weekday)

Christmas office closedown days

Employee reward portal

Enhanced maternity / paternity pay

Employee assistance programme

Inclusive Culture:

We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.

INDMED

About us

At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.

We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.

Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.

Pension

Health plan

Life assurance

Electric vehicle scheme

Cycle to work scheme

Emergency leave

Paternity leave

Maternity and adoption leave

Birthday leave

Our approach

A new wayforward
We’ve overhauled the old, inefficient, and frustratingly slow ways of doing things to ease the experience of property provision and support for everyone involved.

If there’s a better way, we’ll find it. We have already developed and successfully implemented ground-breaking models that are challenging tired conventions and setting a new, higher benchmark for social housing and emergency accommodation.

A customisedapproach
Every situation comes with its own unique set of circumstances, so there is no single approach to social housing. The concept is built around a flexible and personalised approach so we can adapt our support as and when required.

We communicate openly and make it easy to get in touch with us, which in turn forges strong partnerships with our providers and local authorities.