Housing Manager - Supported Housing Charity

JR United Kingdom; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A small Supported Housing charity for Veterans seeks a Housing Manager to lead the Housing Team. The role involves ensuring excellent customer service for tenants, overseeing property management, and implementing health and safety policies. Candidates should have significant housing management experience and understand the needs of the ex-Service community.

Qualifications

• Significant housing management experience in local authority or housing association.
• Experience in performance monitoring of housing management functions.

Responsibilities

• Lead and manage the Housing Team for tenancy services.
• Ensure excellent customer-focussed housing service for ex-Service personnel.
• Implement and monitor Health and Safety practices throughout housing provision.

Skills

Staff Management

Property Management

Financial Management

Health and Safety

Equality and Diversity

Job description

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Client:

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Our client is a small Supported Housing charity for Veterans. The charity has embarked on a Change Programme across its operations so it is an exciting time to join the business and add value as a Housing Manager

Job purpose

Responsible to the Head of Housing for providing leadership and management of the Housing Team in the provision of tenancy management services.

Responsible for ensuring the delivery of an excellent customer-focussed housing service to ex-Service personnel and their dependents, ensuring tenants are actively engaged and participate in decisions that affect service delivery.

Responsible for the implementation and monitoring of the Health and Safety Policy and practice throughout the housing provision, in order to ensure a safe environment for tenants, residents, contractors, staff and visitors and compliance with legislative regulations.

Responsible for ensuring agreed performance outcomes and objectives, presenting regular management information and reports on key performance indicators.

Responsible for the management of day-to-day property and tenancy services expenditure in line with budget.

Responsible for effective working across teams to ensure that excellent housing management also supports The charitable objects.

Key Accountabilities

• Staff Management
• Property Management
• Lettings, allocations and voids management
• Tenancy management, rent arrears and tenancy enforcement
• Tenant participation and engagement
• Financial management and control
• Quality and regulatory compliance
• Health and Safety
• Equality and diversity

Person Specification

Significant housing management experience working for a local authority or housing association in either a general needs or supported housing setting, particularly property and asset management.

Experience of managing staff.

Experience of performance monitoring of the key performance indicators related to housing management functions, particularly property and asset management.

Experience/knowledge of the issues facing the ex-Service community, especially those Veterans with support needs.