Housing Manager - Permanent

Allscreens Nationwide Ltd; Fort William; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Pension scheme

Professional development

Make a real difference in communities

Job summary

Allscreens Nationwide Ltd invites applications for a Housing Manager to head the Housing Management team and enhance services for customers and communities. The role suits an experienced Senior Housing Officer, Team Leader, or aspiring Manager ready for leadership responsibilities.

You will oversee tenancy management, allocations, income collection, estate management and anti-social behaviour, ensuring compliant, customer-focused services aligned with organisational goals.

Qualifications

• 3+ years in a registered social landlord or housing organisation.
• Strong knowledge of housing management, legislation and regulatory requirements.
• Experience leading or supervising a team and delivering customer services.
• Experience using performance information and KPIs to drive service improvements.
• Excellent communication, leadership and organisational skills.
• Experience working with tenants and partner organisations.
• Full UK driving licence.

Responsibilities

• Lead day-to-day delivery of housing management services (tenancy management, allocations, income collection, estate management).
• Oversee anti-social behaviour management and tenancy sustainment.
• Ensure services are customer-focused, compliant and continually improving.
• Collaborate with senior leadership to align with organisational objectives.

Skills

Team leadership

Housing management knowledge

KPIs & performance data

Customer service

Tenant & partner liaison

Driving licence

Education

CIH Level 5+ or equivalent

Job description

Housing Manager on behalf of our client to lead their Housing Management team and help deliver excellent services to their customers and communities.

This is a fantastic opportunity for an experienced

Senior Housing Officer, Housing Team Leader or aspiring Housing Manager who is ready to take the next step into a leadership role. If you're passionate about customer service, developing people and improving services, this role may be the one for you.

Working closely with the senior leadership team, you'll lead the day-to-day delivery of housing management services, including tenancy management, allocations, income collection, estate management, anti-social behaviour and tenancy sustainment. You'll ensure services are customer-focused, compliant and continuously improving while supporting the delivery of our wider organisational objectives.

What you'll bring

You'll have:

• At least three years' experience working within a Registered Social Landlord or housing-related organisation.
• Strong knowledge of housing management, housing legislation and regulatory requirements.
• Experience leading or supervising a team and delivering excellent customer services.
• Experience using performance information and KPIs to improve services.
• Excellent communication, leadership and organisational skills.
• Experience working with tenants and partner organisations.
• A full UK driving licence.

A housing qualification (CIH Level 5 or above), Chartered Institute of Housing membership and experience of governance or regulatory reporting would be an advantage.

Why join the organisation?

• competitive salary
• generous annual leave
• an excellent pension scheme
• ongoing professional development
• the opportunity to make a real difference in the communities they serve

Whether you're an experienced Housing Manager or someone ready to take that exciting next step into management, this is an opportunity to grow your career while helping shape high-quality housing services for the future.

Morgan Hunt is an equal opportunities employer.