Housing Manager

House Recruiting; Birmingham, Gloucester; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Company bonus

Private medical insurance

Life assurance

Enhanced pension scheme

Additional annual leave

Flexible working arrangements

Cycle to Work scheme

Employee Assistance Programme

Season ticket loans

Maternity and paternity packages

Job summary

House Recruiting is seeking an experienced Housing Team Manager to lead a regional property management team spanning from Gloucester to Birmingham. You will guide Property Managers, ensure exemplary resident service and uphold strong compliance across a multi-site portfolio.

The role offers leadership responsibilities, with opportunity to influence service delivery, drive performance and collaborate with internal teams, clients and residents in a hybrid working environment.

Qualifications

• Proven ability to lead and develop a housing/property team.
• Strong knowledge of housing legislation, compliance and best practice.
• Experience managing portfolios across multiple sites.
• Understanding of KPIs, reporting and performance management.
• Experience with budgets, expenditure and financial controls.
• Excellent customer service and resident engagement skills.
• Strong communication and stakeholder management abilities.
• Organisational skills with ability to manage competing priorities.
• Proactive problem-solving and continuous improvement mindset.
• Full UK driving licence.
• CIH or ARLA qualification preferred; willingness to work towards one.

Responsibilities

• Lead, manage, coach and develop a regional team of Property Managers.
• Oversee tenancy lifecycle: move-ins, renewals, changes and move-outs.
• Conduct regular 1-1s, team meetings and reviews.
• Monitor performance against KPIs and service standards.
• Produce monthly KPI reports and identify improvement areas.
• Support client reporting and operational analysis.
• Maintain relationships with clients, residents and stakeholders.
• Provide guidance on budgets, expenditure and financial reporting.
• Collaborate with compliance teams to meet regulatory requirements.
• Work with Lettings, Mobilisation and Projects teams for resident journeys.
• Support onboarding of new properties and sites.
• Assist with rent reviews and resident engagement initiatives.
• Oversee invoicing and promote digital property management platforms.
• Drive consistency and continuous improvement across the regional portfolio.
• Promote a customer-focused culture.

Job description

We are currently recruiting for an experienced Housing Team Manager to lead a regional property management team across a portfolio of residential properties stretching from Gloucester to Birmingham.

This is an excellent opportunity for an experienced Housing Manager, Property Manager, Senior Property Manager or Team Leader looking to take the next step in their career and move into a position with genuine leadership responsibility.

You will lead and support a team of Property Managers, ensuring residents receive a consistently high level of service while maintaining strong operational, compliance and performance standards across the portfolio.

The role offers the opportunity to make a real impact across a multi-site operation, working closely with internal teams, clients and residents to drive performance and continuous improvement.

Key Responsibilities

• Lead, manage, coach and develop a regional team of Property Managers.
• Oversee the full tenancy lifecycle, including move-ins, tenancy renewals, tenancy changes and move-outs.
• Conduct regular 1-1s, team meetings and operational reviews.
• Monitor team performance and ensure agreed KPIs and service standards are consistently achieved.
• Produce, review and analyse monthly KPI reports, identifying trends and areas for improvement.
• Support senior management with client reporting, performance updates and operational analysis.
• Maintain strong relationships with clients, residents and external stakeholders.
• Provide guidance to Property Managers around budgets, expenditure, demands and financial reporting.
• Work closely with technical and compliance teams to ensure properties meet all relevant legislative, health and safety and regulatory requirements.
• Collaborate with Lettings, Mobilisation and Projects teams to ensure a smooth resident journey.
• Support the onboarding of new properties and sites.
• Assist with rent reviews, satisfaction surveys and resident engagement initiatives.
• Oversee monthly invoicing and promote the effective use of digital property management platforms.
• Drive operational consistency and continuous improvement across the regional portfolio.
• Promote a strong customer-focused culture across the team.

About You

We are looking for an experienced housing or property professional with a proven ability to lead and develop a team.

You will ideally have:

• Previous experience managing or leading a housing/property management team.
• Strong knowledge of housing legislation, compliance and sector best practice.
• Experience managing residential or housing portfolios across multiple sites.
• A strong understanding of KPIs, reporting and performance management.
• Experience with budgets, expenditure and financial controls.
• Excellent customer service and resident engagement skills.
• Strong communication and stakeholder management abilities.Excellent organisational skills with the ability to manage competing priorities.
• A proactive approach to problem solving and continuous improvement.
• Full UK driving licence.
• CIH or ARLA qualification would be advantageous, although candidates without this will be considered if they are willing to work towards a relevant qualification.

Why Apply?

This is a fantastic opportunity to join an established and growing organisation where you will have the opportunity to:

• Take ownership of a regional property management operation.
• Lead and develop an established team.
• Influence service delivery and operational performance.
• Work across a varied multi-site residential portfolio.
• Build strong relationships with clients, residents and internal stakeholders.
• Progress your career within a supportive and people-focused environment.
• Benefit from hybrid working and a strong range of employee benefits.

The successful candidate will have access to a comprehensive benefits package, which includes:

• Company bonus
• Private medical insurance
• Life assurance
• Enhanced pension scheme
• Additional annual leave
• Flexible working arrangements
• Cycle to Work scheme
• Employee Assistance Programme
• Season ticket loans
• Maternity and paternity packages