Housing Services Manager

Yorkshire Housing Limited; Harrogate; Hybrid; GBP 44,000 - 48,000; Full time

Benefits offered by this job

Cash plan for prescriptions and eye we

Employer pension up to 9%

Retail discounts

Free fitness classes

My GP

Free counselling sessions

Job summary

Yorkshire Housing Limited is seeking a Housing Services Manager to lead and re-shape services across York and Harrogate. You will oversee dispersed teams, champion customer satisfaction, and drive performance with an emphasis on safeguarding and compliance.

The role requires strong leadership, a coaching mindset, and the ability to manage change while delivering excellent service. A full UK driving licence is required and a commitment to flexible, community-based delivery.

Qualifications

• Proven leadership of diverse operational teams.
• Coaching mindset with development focus.
• Customer-led service delivery and high performance.
• Strong risk awareness and decision-making under pressure.
• Effective communication and interpersonal skills.
• Empathy and diplomacy in challenging situations.
• Willingness to work toward a Housing qualification.
• Ability to lead through change and inspire teams.
• Understanding of regulatory housing frameworks.

Responsibilities

• Lead dispersed teams to deliver place-based housing services.
• Coach staff, drive performance and continuous improvement.
• Champion customer satisfaction using insights.
• Build partnerships with internal and external stakeholders.
• Ensure compliance, manage budgets, and safeguarding.

Skills

Leadership

Coaching mindset

Customer service focus

Risk awareness

Communication skills

Empathy

Change management

Negotiation

Driving licence

Education

Certificate in Housing (Ofqual)

Job description

Overview Join to apply for the Housing Services Manager role at Yorkshire Housing. Ready to take the next step in your career and lead with purpose? If you're passionate about people, communities, and delivering top-notch housing services, this could be your moment. We're on the lookout for a dynamic and driven Housing Services Manager to join our brilliant communities leadership team. We're moving from a traditional 9-5 service model to a flexible, community-based approach. This means rethinking how we plan, resource, and deliver services-getting our people out and about to meet customers where they are, when they need us. For this opportunity, we're looking for an experienced leader to cover the York and Harrogate areas. You don't need to live within the areas, but you'll need to be within a reasonable commuting distance to support our colleagues and customers in the York and Harrogate communities.

Responsibilities

• Lead and inspire dispersed operational teams to deliver onboarding and place-based services that reflect the diverse needs of our customers.
• Coach colleagues, drive performance, and embed innovation and continuous improvement.
• Champion customer satisfaction and use insight to shape services that truly matter.
• Build strong partnerships across teams and with external stakeholders.
• Ensure compliance, manage budgets, and lead safeguarding and support for vulnerable customers.
• Be a visible, values-led leader who brings energy, empathy, and clarity to everything you do.

Qualifications

• Excellent leadership and management skills with the ability to motivate colleagues using a high support, high challenge approach.
• A coaching mindset capable of developing colleagues to be the best they can be.
• A customer-obsessed, solution-focused approach with a drive to deliver great service and high performance.
• Strong risk awareness and confident decision-making, especially in high-pressure or emergency scenarios (safeguarding, tenancy breaches, out-of-hours service).
• Empathy, sensitivity, and diplomacy when managing challenging situations.
• Excellent communication and interpersonal skills, with strong influencing and negotiation abilities.
• A Certificate in Housing (regulated by Ofqual) or willingness to work towards one.
• A can-do attitude and a desire to continuously improve services for customers and colleagues.
• Confidence in leading through change, bringing teams along with you and embedding new ways of working.
• Understanding of the regulatory framework from the Regulator of Social Housing and the Housing Ombudsman complaint handling code.
• Experience managing or overseeing operational rotas, including on-call or out-of-hours services.
• A full UK driving licence and access to a vehicle for business use.

It is a bonus if you have a professional coaching or management qualification, but what matters most is your drive to make it happen and your alignment with our values.

Salary and benefits

This is a full-time (35 hours per week) permanent opportunity with a salary of £43,621 plus £2,000 car allowance per annum, for a 35 hour week plus 26 days annual leave (rising to 30 days) plus Bank Holidays.

• a cash plan for prescriptions and eye tests
• a pension scheme with employer contributions up to 9%
• a range of retail discounts
• access to a library of free fitness classes
• My GP
• free counselling sessions with a trained professional

Additional information

If you require any additional support with your application or have any questions, please contact our recruitment team at .

The fine print

The closing date for applications is 02.09.25. We may close early if we receive a high number of strong candidates. We'll be holding interviews on the week commencing 08.09.25. This role requires a DBS check. If you're applying internally, please inform your current line manager.

Application details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Management
• Industries: Non-profit Organizations, Housing Programs, and Housing and Community Development