Housing Manager

CIH International Housing Group; Oxford; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Join a dynamic housing team as a Housing Manager in Oxfordshire, where you can truly make a difference in the community. This role offers a unique blend of on-site engagement and remote flexibility, allowing you to connect with residents and enhance their living experience. With a focus on excellent customer service, you'll tackle challenges head-on while enjoying a supportive work environment. Benefit from generous leave, health plans, and numerous discounts as you grow your career in a company that values diversity and well-being. If you're ready to help change lives, this is the opportunity for you!

Benefits

34 days leave

Health Cash Plan

High street discounts

Flexible working hours

Support for career growth

Qualifications

• Experienced in housing management and housing law.
• Proactive self-starter with a passion for customer service.

Responsibilities

• Engage with customers and manage anti-social behaviors.
• Conduct estate inspections and manage voids process.

Skills

Housing Management

Customer Service

Housing Law

Proactive Engagement

Organizational Skills

Resilience

Education

Chartered Institute of Housing Level 3

Job description

Housing Manager

Working in a community patch in Oxfordshire and from home

12 month fixed term, full time (37.5 hpw)

Salary £32,000 pa to £38,000 pa (depending on skills and experience)

Plus great benefits including Health Cash Plan

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome housing team in Oxfordshire. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live. You'll provide first class customer service, delivering our customer promise every day!

Typical day as a Housing Manager

• Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.
• You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
• Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.
• Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK!

About You

• You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
• You have, or are willing to work towards Chartered Institute of Housing Level 3
• Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we're dealing with complaints but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP's etc

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in Oxford and two days working from home.
• There is a close support network, we meet regularly on Teams and face to face on a quarterly basis.
• Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.
• To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
• You'll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work !

What's in it for you?

• 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at [e-mail]