Housing Manager

Home Group; Chipping Barnet; Hybrid; GBP 34,000; Full time

Job summary

An established industry player seeks a dedicated Housing Manager to support communities in Barnet and North London. This role involves engaging with residents and managing multiple patches, ensuring excellent service delivery. You will tackle anti-social behavior, oversee safety checks, and collaborate with local authorities. The position offers flexibility with hybrid working, allowing you to balance community engagement and administrative tasks effectively. Join a diverse team that values inclusion and offers ample opportunities for career growth and personal development.

Benefits

34 days leave, increasing to 39

Health Cash Plan

Discounts on shopping and holidays

Opportunities for career growth

Support for wellbeing

Qualifications

• Experience in housing management and knowledge of housing law.
• Passionate about customer service and helping others.

Responsibilities

• Engage with customers through proactive estate management.
• Manage multiple patches and oversee the voids process.

Skills

Housing Management

Understanding of Housing Law

Customer Service

Organizational Skills

Proactive Attitude

Job description

Job Description - Housing Manager (25545)

Job Overview

Location: Barnet and North London

Type: Fixed Term Contract (12 months), Full-Time (37.5 hours/week), Office-based and Community Work

Salary: circa £34,000, plus benefits including Health Cash Plan

About the Role

Join Home Group's dedicated housing team as a Housing Manager. You will be the face-to-face support for our communities, delivering excellent service and engagement across your patches.

Key Responsibilities

1. Engage with customers and communities through visibility and proactive estate management.
2. Manage multiple patches with support from Community Housing Assistants.
3. Address anti-social behaviour, respond to customer queries and complaints.
4. Oversee voids process and liaise with local authorities.
5. Conduct estate inspections, engage with contractors, and perform safety and compliance checks.

About You

• Experience in housing management, understanding of housing law, and ideally, knowledge of universal credit.
• Organized, proactive, and positive attitude.
• Passionate about customer service and helping others.
• Resilient in challenging situations, confident in working with external stakeholders.
• Team player who is comfortable working independently on estates.

Additional Details

• This role is hybrid; spend most days on community patches, with regular team meetings and administrative days in the office.
• Flexible working hours and occasional evening work are expected.
• Must have a vehicle insured for business purposes; mileage paid.
• Standard DBS check required, paid for by us.

Our Culture

We celebrate diversity and inclusion, supporting colleagues through internal networks and initiatives. We aim to create a place where everyone can belong and thrive.

Benefits

• 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
• Health Cash Plan covering dental, optical, prescriptions, and more.
• Discounts on shopping, holidays, and days out.
• Opportunities for career growth within the organization.
• Support for wellbeing and reasonable adjustments during recruitment.