Housing Management & Tenant Services Officer

Planning News; Mansfield; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Mansfield District Council is seeking a Housing Management Officer to join the Tenancy Services team in Mansfield. The role focuses on frontline housing management, estate and tenancy issues, and sustaining tenancies to keep neighbourhoods safe and thriving.

It requires excellent communication, strong customer service, and the ability to handle a varied caseload in a busy environment. The position offers opportunities for professional development and a supportive team.

Qualifications

• Experience of housing management, tenancy enforcement, estate management, or a related field is essential.
• Excellent communication and problem-solving skills are required.
• Strong commitment to delivering high-standard customer service.

Responsibilities

• Managing a designated housing patch and providing a visible presence within local communities.
• Delivering all aspects of tenancy management, including mutual exchanges, tenancy changes, breaches of tenancy, and tenancy sustainment.
• Managing estate-related matters and addressing environmental and neighbourhood concerns.
• Investigating and resolving reports of anti-social behaviour and tenancy breaches.
• Working collaboratively with internal and external partners to support vulnerable tenants and improve outcomes.
• Ensuring services are delivered in line with regulatory requirements and the Tenant Satisfaction Measures (TSMs).
• Supporting the Council's commitment to safe, sustainable and well-managed communities.

Skills

Communication skills

Problem solving

Customer service

Job description

Mansfield District Council is seeking a Housing Management Officer to join the Tenancy Services team in Mansfield. The role focuses on frontline housing management, estate and tenancy issues, and sustaining tenancies to keep neighbourhoods safe and thriving.

It requires excellent communication, strong customer service, and the ability to handle a varied caseload in a busy environment. The position offers opportunities for professional development and a supportive team.