Community-Focused Housing Management Officer

Kirklees Metropolitan Council; Mansfield; On-site; GBP 30,000 - 35,000; Full time

Job summary

Mansfield District Council invites applications for a Housing Management Officer to support Tenancy Services. You will deliver frontline housing management, tenancy sustainment, and estate management to maintain safe, thriving neighbourhoods across Mansfield.

The role requires strong communication and problem-solving skills, with experience in housing management or related fields. A busy caseload and collaboration with diverse partners are key elements of the job, offering professional

Qualifications

• Excellent communication and problem-solving skills.
• Strong commitment to customer service.
• Ability to manage a varied caseload in a busy environment.

Responsibilities

• Manage a designated housing patch with a visible presence in local communities.
• Deliver tenancy management including mutual exchanges, tenancy changes, breaches, and tenancy sustainment.
• Manage estate-related matters and address environmental and neighbourhood concerns.
• Investigate and resolve reports of anti-social behaviour and tenancy breaches.
• Work with internal and external partners to support vulnerable tenants and improve outcomes.
• Ensure services align with regulatory requirements and Tenant Satisfaction Measures (TSMs).
• Contribute to safe, sustainable, and well-managed communities.

Skills

Communication skills

Problem-solving

Customer service

Stakeholder liaison

Job description

Mansfield District Council invites applications for a Housing Management Officer to support Tenancy Services. You will deliver frontline housing management, tenancy sustainment, and estate management to maintain safe, thriving neighbourhoods across Mansfield.

The role requires strong communication and problem-solving skills, with experience in housing management or related fields. A busy caseload and collaboration with diverse partners are key elements of the job, offering professional