Housing Management & Tenancy Support Lead

Home Group Limited; Pelaw; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

34 days leave (including bank holidays

Pension contribution up to 7% and life

Job summary

Home Group Limited in Sunderland is seeking a Housing Management Coordinator to focus on tenancy support, ensuring homes are safe and well maintained. You will deliver housing management services, help customers manage tenancy and rent accounts, and support them toward secure, long-term accommodation.

The role involves coordinating re-letting and rent processing, with the potential to lead a small team and act independently across service areas.

Qualifications

• Experience in managing a housing caseload and handling landlord and housing management duties.
• Know-how of re-letting rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to colleagues.
• The ability to work on your own initiative, positively influencing people from various backgrounds.
• A proactive, well-organized, and can-do attitude, with the ability to work independently.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners.

Responsibilities

• Making sure that our customers' properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who need our help and, for maximum occupancy, you'll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Skills

Housing management

Rent collection

Tenancy action

Team leadership

Independent working

Job description

Home Group Limited in Sunderland is seeking a Housing Management Coordinator to focus on tenancy support, ensuring homes are safe and well maintained. You will deliver housing management services, help customers manage tenancy and rent accounts, and support them toward secure, long-term accommodation.

The role involves coordinating re-letting and rent processing, with the potential to lead a small team and act independently across service areas.