Team Leader - Residential

Spinx; Coventry; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working

25 days leave

Wellbeing support

Pension

Travel schemes

Referral bonus

Job summary

Rethink Mental Illness is seeking a Team Leader for our Hawkesbury Lodge Residential Service in Coventry. You will lead a team of Mental Health Recovery Workers, provide guidance and practice oversight, and work directly with the people we support to ensure safe, person-centred care.

You'll spend time both leading the team and delivering frontline service, promoting recovery-focused support, safeguarding, and continuous improvement in a 24/7 residential setting.

Qualifications

• Experience supporting people with severe mental illness or complex needs.
• Experience supervising, mentoring or leading staff.
• A Level 3 Health & Social Care qualification, or you're working towards one.
• Strong understanding of recovery-focused practice and risk management.
• The ability to remain calm and make sound decisions in challenging situations.
• Excellent communication, organisation and relationship-building skills.
• Experience assessing needs, developing support plans and managing risk.
• A flexible approach to working within a 24/7 service.

Responsibilities

• Leading shifts within a 24-hour residential service.
• Supervising, coaching and supporting Mental Health Recovery Workers.
• Ensuring high-quality, recovery-focused support is delivered consistently.
• Managing and responding to risk, safeguarding concerns and crisis situations.
• Supporting the development, induction and training of team members.
• Acting as a key worker for a small number of people using the service.
• Working collaboratively with healthcare professionals, community partners and multidisciplinary teams.
• Supporting quality assurance, audits and continuous improvement activities.
• Promoting positive risk-taking, independence and social inclusion.

Skills

Experience supporting people with seve

Experience supervising staff

Recovery-focused practice

Calm under pressure

Communication skills

Risk assessment

Flexible shifts

Education

A Level 3 Health & Social Care qualification (or working towards)

Job description

Join Our Team as a Team Leader

Location: Hawkesbury Lodge Residential Service, Coventry

Role: Full-time, 35 hours per week

Rota Work Patterns: Monday - Sunday - 730am-730pm, 3pm-9pm, 8:30pm-8:30am

Enhanced payments: £0.86 - Unsocial Hours, 1.5 x hourly rate - Bank Holiday

Our Hawkesbury Lodge Service represents an important investment in supporting people across Coventry and Warwickshire on their recovery journey. Developed in partnership with Coventry and Warwickshire Partnership NHS Trust, the service combines a 14-bed residential rehabilitation service with an integrated Care Hub, providing a welcoming and recovery-focused environment. Together, these services offer personalised support to people living with severe and enduring mental illness, helping them build confidence, develop greater independence, enhance their wellbeing, and take positive steps towards living successfully within their local communities.

How you will make a difference as a Team Leader:

As Team Leader, you'll play a key role in the day-to-day leadership of our residential rehabilitation service. You'll lead a team of Mental Health Recovery Workers, providing guidance, support and practice oversight while also working directly alongside the people we support.

This is a varied role where you'll spend time both leading the team and being actively involved in service delivery. You'll help ensure that support is safe, person-centred, recovery-focused and delivered to the highest possible standard.

Working closely with the Service Manager and external partners, you'll be instrumental in creating an environment where people can develop the skills, confidence and independence needed to achieve their personal goals.

Key Responsibilities:

• Leading shifts within a 24-hour residential service.
• Supervising, coaching and supporting Mental Health Recovery Workers.
• Ensuring high-quality, recovery-focused support is delivered consistently.
• Managing and responding to risk, safeguarding concerns and crisis situations.
• Supporting the development, induction and training of team members.
• Acting as a key worker for a small number of people using the service.
• Working collaboratively with healthcare professionals, community partners and multidisciplinary teams.
• Supporting quality assurance, audits and continuous improvement activities.
• Promoting positive risk-taking, independence and social inclusion.

Essential skills and experience:

• Experience supporting people with severe mental illness or complex needs.
• Experience supervising, mentoring or leading staff.
• A Level 3 Health & Social Care qualification, or you're working towards one.
• A strong understanding of recovery-focused practice and positive risk management.
• The ability to remain calm and make sound decisions in challenging situations.
• Excellent communication, organisation and relationship-building skills.
• Experience assessing needs, developing support plans and managing risk.
• A flexible approach to working within a 24/7 service.

Desirable skills and experience:

• Experience working within community services such as housing, employment, advice or wider support services.
• Knowledge of mental health services and partner organisations across Coventry and Warwickshire.

If you're passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we'd love to hear from you.

Rethink Mental Illness is currently unable to provide visa sponsorship.

Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:

• An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion

We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.