Housing Management Administrator

Orwell Housing Association Ltd; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused housing organization in Ipswich is seeking a Housing Management Administrator to provide top-notch support to Housing Officers and deliver excellent customer service. The ideal candidate will have experience in administration, proficiency in IT systems, and a passion for inclusion. This role includes managing calls, processing housing applications, and supporting rental income maximization. Join us to make a meaningful difference in our communities.

Benefits

Ongoing training and development opportunities

22 days annual leave plus bank holidays

Reward and recognition awards

Wellbeing programme

Cashback health plan

Free parking

Qualifications

• Minimum of 6 months experience in administration and customer service.
• Skilled at multitasking, prioritising, and working independently.
• Passionate about inclusion, fairness, and delivering excellent customer service.

Responsibilities

• Managing calls whilst delivering friendly customer service.
• Entering housing applications and producing tenancy agreements.
• Supporting Housing Officers in monitoring housing benefit entitlements.

Skills

Customer service

IT systems proficiency

Multitasking

Clear communication

Knowledge of housing legislation

Education

GCSEs in English and Maths (A-C)

QCF Level 2 in Business Administration

Tools

Microsoft Office

Job description

Overview

As a Housing Management Administrator, you'll play a key role in supporting Housing Officers and ensuring our customers receive a high‑quality service. Your day‑to‑day will include:

Responsibilities

• Managing calls whilst delivering friendly, helpful customer service and resolving basic queries.
• Entering housing applications into the system, producing tenancy agreements and other relevant sign‑up documentation.
• Supporting Housing Officers in the maximisation of rental income, including monitoring housing benefit entitlements and generating legal documentation in relation to possession.
• Any other ad‑hoc administrative duties and specific project work as required, such as completing tenancy changes on the system.
• Promoting equality, inclusion, and safeguarding across all interactions.
• Collaborating with colleagues to improve services and share best practice.

This is a role where no two days are the same – you’ll be problem‑solving, supporting customers, and contributing to the smooth running of our housing services.

Requirements & Qualifications

• Minimum of 6 months experience in administration and customer service.
• Confidence with IT systems, especially Microsoft Office.
• Skilled at multitasking, prioritising, and working independently.
• A clear communicator with a positive can‑do attitude.
• Knowledgeable (or willing to learn) about housing legislation, welfare benefits, and GDPR.
• Passionate about inclusion, fairness, and delivering excellent customer service.
• Qualifications such as GCSEs in English and Maths (A‑C) and/or QCF Level 2 in Business Administration are required, with a willingness to continue learning and developing.

Disability Confident – a Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job. In high‑volume recruitment situations, interview numbers for disabled and non‑disabled applicants may be limited. For more details please refer to the employer’s policy.

Why Join Team Orwell?

At Orwell, people are at the heart of everything we do. We’re proud to provide homes, care, and support that make a real difference in our communities. We’re now looking for a Housing Management Administrator to join our Housing Management Team – someone who is solutions‑focused, values‑driven, and ready to help us deliver excellent services to our customers.

We live by our values of PACE:

• People‑focused – we treat everyone fairly, with dignity and respect.
• Ambitious – we’re growing so we can do more for our communities.
• Collaborative – we work together with tenants, colleagues, and partners to find the best solutions.
• Effective – we lead with expertise, efficiency, and a commitment to excellence.

If you’re looking for a role where you can grow, contribute, and be part of something bigger, we’d love to hear from you.

Benefits

• Ongoing training and development opportunities.
• The chance to make a meaningful difference in people’s lives.
• 22 days annual leave (pro rata) plus bank holidays.
• Reward and recognition awards.
• Wellbeing programme.
• Cashback health plan.
• Access to Blue Light Card – membership fees apply.
• Free parking.

We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

Orwell is committed to safeguarding and safer employment. We do not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right‑to‑work documentation if successfully appointed to the role.