Housing Enabler - Walsall, West Midlands County

Bromford; Walsall; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bromford is seeking a Housing Enabler to work at Wood Hayes Place, Wolverhampton and Saxon Court, Bloxwich, supporting residents with complex mental health needs to manage tenancies and wellbeing. The role is site-based across two schemes with occasional flexibility.

You will build relationships, provide leadership, collaborate with health and social care partners, and maintain safety, dignity and accountability while helping customers move forward.

Qualifications

• Experience supporting people with severe and enduring mental health needs.
• Experience of housing management within supported housing environments.
• Management or supervisory experience in a team setting.
• Strong resilience and ability to manage a varied workload.
• Full UK driving licence with access to a vehicle.

Responsibilities

• Support customers to manage tenancies and develop confidence to maintain homes and wellbeing.
• Build professional relationships across two schemes with two-site management.
• Collaborate with multi‑agency partners to ensure joined‑up support.
• Provide calm, consistent, authoritative presence while upholding safety and dignity.

Skills

Mental health support

Relationship building

Multi-agency collaboration

Leadership

Job description

Operational patch: Wood Hayes Place, Wolverhampton (WV11 1YD) and Saxon Court, Bloxwich (WS3 3NG)

Hours: 37.5 per week (Monday–Friday)

Workstyle: Site‑based, working across two schemes with flexibility required

Other requirements: Full UK driving licence and access to a vehicle

DBS: Enhanced with Adult Barred List

Are you passionate about supporting people with severe and enduring mental health needs to live independently and thrive in their community? Do you enjoy building relationships from the ground up, having honest conversations and being a steady, authoritative presence when things feel challenging? If so, you could be just who we’re looking for.

As a Housing Enabler, you’ll work closely with customers living at our Wood Hayes Place and Saxon Court schemes, supporting individuals with complex mental health needs. You’ll help customers to manage their tenancies, understand their responsibilities and develop the confidence and skills they need to maintain their homes and wellbeing.

What success looks like in this role

• Success means being a calm, consistent and trusted presence across both schemes. You build strong, professional relationships from the ground up, balancing empathy with clear boundaries and authority. You don’t take behaviour personally and remain resilient, even when situations feel complex or emotionally demanding.
• You work confidently with customers who have severe and enduring mental health needs, using your understanding of mental health to support positive outcomes while maintaining safety, dignity and accountability. You’re comfortable having honest, sometimes challenging conversations, and you’re tenacious in seeing things through.
• You collaborate effectively with multi‑agency partners, bringing people together to solve problems and ensure customers receive joined‑up support. You manage your time well across two schemes, adapt to changing priorities, and bring steady leadership and sound judgement to everything you do.
• Above all, you’re personable, flexible and committed to doing the right thing — helping customers feel supported, safe and empowered to move forward.

You’ll be someone who:

• Has experience supporting people with severe and enduring mental health needs
• Has experience of

housing management within supported housing environments

• Brings

management or supervisory experience, with confidence in leading and supporting colleagues

• Is resilient and able to maintain perspective, even in challenging situations
• Can build trusting relationships from scratch and work effectively across two schemes
• Understands and maintains clear
• Has a good grasp of mental health and how it can impact behaviour and engagement
• Is approachable, personable and

tenacious, doing what it takes to achieve positive outcomes

• Has experience of

multi‑agency partnership working, including health and social care professionals

• Is organised, flexible and comfortable managing a varied and demanding workload
• Holds a full UK driving licence and has access to a vehicle
• Acts as a positive ambassador for Bromford Flagship LiveWest in the local community

If you’ve worked as a Housing Officer, Housing Support Worker, Scheme Manager, Housing Enabler or similar, and you’re motivated by helping people move forward at their own pace, we’d love to hear from you.