Housing Duty Supervisor – Lead & Develop Teams

Allscreens Nationwide Ltd; Nottingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Funded training

Career progression

Quarterly Campfires

Wellbeing package

27+ days annual leave

YMCA childcare discounts

£500 refer-a-friend bonus

Blue Light Card discount

Job summary

YMCA Robin Hood Group in Nottingham is seeking a Shift Supervisor to lead our Housing Duty Workers across our city centre accommodation buildings. The role ensures operational standards are met, supports staff, and fosters a culture of excellence.

You will oversee recruitment, training, and performance management, while coordinating activities for residents and maintaining compliance with processes. A calm, communicative leader focused on improvement will thrive here.

Qualifications

• Experience as a Team Leader or Supervisor.
• Excellent communication skills.
• Commitment to continuous improvement.

Responsibilities

• Support the team with operational challenges.
• Arrange cover for absences.
• Conduct 1-2-1s and annual appraisals.
• Act as an escalation point for queries.
• Facilitate activities and events for residents.
• Ensure compliance with processes.
• Oversee training and development.
• Manage recruitment and onboarding.
• Cultivate a culture of continuous improvement.

Skills

Team leadership

Communication skills

Staff development

Job description

YMCA Robin Hood Group in Nottingham is seeking a Shift Supervisor to lead our Housing Duty Workers across our city centre accommodation buildings. The role ensures operational standards are met, supports staff, and fosters a culture of excellence.

You will oversee recruitment, training, and performance management, while coordinating activities for residents and maintaining compliance with processes. A calm, communicative leader focused on improvement will thrive here.