Sheltered Housing Frontline Customer Service Officer

Reed Specialist Recruitment; Sherford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Reed Specialist Recruitment is seeking a Housing Customer Service Officer to support sheltered housing across Brixton, Islington and Southwark. This front-facing role handles resident enquiries, administrative tasks and helps ensure schemes operate smoothly.

You must be able to travel between sites and work fully on-site. The position is a temporary contract with PAYE or umbrella rates, requiring good communication and IT skills.

Qualifications

• Experience in customer service, housing or sheltered housing.
• Strong communication and interpersonal skills.
• Good administrative and organisational abilities.
• Experience handling enquiries and resolving issues.
• Confident with IT systems and maintaining records.
• Ability to manage a varied workload independently.

Responsibilities

• Deliver excellent customer service and respond to resident enquiries.
• Provide cover across sheltered housing schemes as required.
• Log service requests and maintain records in housing systems.
• Process payments for facilities, parking, fobs and guest accommodation.
• Handle correspondence and resident communications.
• Carry out property and guest flat viewings when required.
• Manage keys and access fobs with accurate records.
• Support resident meetings, events and surveys.
• Undertake general administrative duties and filing.
• Collaborate with colleagues, contractors and external agencies.

Skills

Customer service

Housing

Communication

Administrative

IT systems

Safeguarding knowledge

Job description

Reed Specialist Recruitment is seeking a Housing Customer Service Officer to support sheltered housing across Brixton, Islington and Southwark. This front-facing role handles resident enquiries, administrative tasks and helps ensure schemes operate smoothly.

You must be able to travel between sites and work fully on-site. The position is a temporary contract with PAYE or umbrella rates, requiring good communication and IT skills.