Housing Customer Experience Advocate

Incommunities; West Yorkshire; On-site; GBP 3,000 - 4,000; Part time

Job summary

A housing service provider in West Yorkshire is seeking individuals for a Customer Experience Committee position to represent tenant voices. This role involves listening to customer feedback, ensuring accountability, and influencing service quality. Applicants should live in one of their homes and contribute around one day per month. The role offers training and the possibility of a stipend, making a meaningful impact in the community. Applications are open until November 14th, with informal meetings scheduled for the end of November.

Benefits

Training opportunities

Travel expense reimbursement

Flexible commitment

Qualifications

• Live in one of our homes - rented or owned.
• Have a passion for working with others for quality services.
• Willingness to develop personal skills and knowledge.

Responsibilities

• Listen to customers to influence the organization.
• Ensure accountability to tenants and stakeholders.
• Meet legal and regulatory standards.

Skills

Customer engagement

Attention to detail

Understanding of community issues

Interpersonal communication

Job description

A housing service provider in West Yorkshire is seeking individuals for a Customer Experience Committee position to represent tenant voices. This role involves listening to customer feedback, ensuring accountability, and influencing service quality. Applicants should live in one of their homes and contribute around one day per month. The role offers training and the possibility of a stipend, making a meaningful impact in the community. Applications are open until November 14th, with informal meetings scheduled for the end of November.