Housing Customer Care Advisor

Riverside; Liverpool; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Generous pension

Learning and development

Riverside Rewards

Induction programme

Career growth opportunities

Volunteer days

Annual star awards

Modern office with private parking

Job summary

Riverside Housing Association in Speke, Liverpool, is hiring a Customer Service Advisor to support tenants across phone, email and digital channels. You will handle inquiries, resolve issues and log details in the CRM.

The role demands empathy, clear communication and the ability to stay patient with callers. A positive, proactive mindset and IT literacy help you navigate multiple systems and deliver timely, effective resolutions.

Qualifications

• Excellent verbal and written communication with empathy.
• Computer and IT literate to navigate multiple systems.
• Positive and proactive approach to problem solving.

Responsibilities

• Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound).
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants.
• Work in collaboration with other internal and external teams to provide effective outcomes.
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints.
• Accurately recording and maintaining customer records on our CRM system.
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home.

Skills

People skills

Communication

Problem solving

IT literacy

Customer service

Multichannel support

Job description

Riverside Housing Association in Speke, Liverpool, is hiring a Customer Service Advisor to support tenants across phone, email and digital channels. You will handle inquiries, resolve issues and log details in the CRM.

The role demands empathy, clear communication and the ability to stay patient with callers. A positive, proactive mindset and IT literacy help you navigate multiple systems and deliver timely, effective resolutions.