Housing Customer Services Advisor

South Liverpool Homes; Liverpool; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave

Birthday off

Real Living Wage Employer

Medical Cashplan

Free parking

Job summary

South Liverpool Homes in Liverpool seeks a Customer Services Officer to resolve housing-related queries via phone and digital channels. You will join a team to deliver a consistent, high-quality right-first-time service and ensure customers are treated fairly and listened to.

You will have GCSE Maths and English (or equivalent) and experience interacting with customers across methods, with strong workload management and record-keeping skills. The organisation values inclusion and customer focus.

Qualifications

• GCSE Maths and English (A*-C/9-4) or equivalent.
• Experience interacting with customers via phone, in person and in writing.
• Ability to prioritise workload and resolve issues at first contact.
• Accurate record-keeping and effective teamwork.

Responsibilities

• Resolve housing-related queries over the phone and across digital platforms.
• Deliver a consistent, high-quality customer-focused service with right-first-time outcomes.
• Work with colleagues to prioritise workload and maintain records accurately.

Skills

Customer service

Communication

Teamwork

Education

GCSE Maths & English

Job description

South Liverpool Homes in Liverpool seeks a Customer Services Officer to resolve housing-related queries via phone and digital channels. You will join a team to deliver a consistent, high-quality right-first-time service and ensure customers are treated fairly and listened to.

You will have GCSE Maths and English (or equivalent) and experience interacting with customers across methods, with strong workload management and record-keeping skills. The organisation values inclusion and customer focus.