Housing CS Specialist — Flexible Hours & 40 Days Leave

Onward; Hyndburn; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension matched up to 10%

40 days annual leave (incl. bank hols)

Flexible working culture

Simply Health cash plan (dental/opt/GP

Sickness/maternity/paternity/adoption,

Learning for life scheme up to £150

Job summary

Onward is seeking a Customer Service Specialist in Accrington to join our busy housing customer service team. You will provide a high-quality, multi-channel customer contact experience to tenants and customers, handling inbound calls, emails and social media requests with a focus on first-time resolution.

The role requires strong communication, attention to detail and a customer-focused approach. We offer a competitive salary, generous holiday entitlement and a flexible working culture within

Qualifications

• Experience in a multi-channel contact centre environment.
• Deliver an excellent customer experience via phone, email and social media.
• Strong empathy in dealing with customers and complaints.

Responsibilities

• Handle customer enquiries across电话, email and social media.
• Resolve issues and maintain accurate records.
• Assist with tenancy-related queries including repairs, payments and new applications.

Skills

Multichannel support

Customer service

Empathy

Attention to detail

Prioritization

Job description

Onward is seeking a Customer Service Specialist in Accrington to join our busy housing customer service team. You will provide a high-quality, multi-channel customer contact experience to tenants and customers, handling inbound calls, emails and social media requests with a focus on first-time resolution.

The role requires strong communication, attention to detail and a customer-focused approach. We offer a competitive salary, generous holiday entitlement and a flexible working culture within