Housing Conditions Case Manager

Saxon Weald; Southwater; Hybrid; GBP 39,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Pension up to 12%

Life assurance 4x salary

Health cash plan

24-hour GP

Employee Assistance Programme

Gym discounts

Cycle to Work

Loyalty scheme

Job summary

Saxon Weald is recruiting a Housing Hazards Case Manager to lead responses to housing hazard cases within the HomeFix team. You will oversee complex investigations and remedial actions, coordinating across Housing and HomeFix to ensure timely, customer-focused service.

You will use data to identify trends, reduce risks, and support continuous improvement across our services while maintaining safe and healthy homes for our customers.

Qualifications

• Has experience within housing, repairs, property services, compliance or a related environment.
• Understands housing hazards and the importance of maintaining safe and healthy homes.
• Can manage complex cases and balance customer, operational and compliance requirements.
• Builds positive working relationships and works effectively across different teams.
• Uses data and information to monitor performance, identify risks and drive improvements.

Responsibilities

• Oversee complex housing hazard cases and coordinate investigations and remedial actions.
• Lead our response to housing hazard cases to meet HHSRS and legal duties.
• Collaborate with Housing and HomeFix teams to deliver timely, customer-focused service.
• Use data to identify trends, inform improvements and reduce future risks.
• Communicate confidently with customers, colleagues and external stakeholders.

Skills

Housing experience

Repairs experience

Property services

Compliance knowledge

Job description

Housing Conditions Case Manager

37 hours per week

c£38,500 - £42,000 per annum (depending on experience)

Safe, healthy homes are at the heart of what we do.

We're looking for a Housing Hazards Case Manager to join our HomeFix team and lead our response to housing hazard cases, helping us meet our responsibilities under HHSRS and Awaab's Law while delivering positive outcomes for customers.

This is a new role and an exciting opportunity to shape how we manage housing hazards across Saxon Weald. You'll oversee complex cases, coordinate investigations and remedial actions, work with colleagues across Housing and HomeFix, and help ensure customers receive a timely, effective and customer-focused service.

You'll also use data and insight to identify trends, reduce future risks and support continuous improvement across our services.

We're looking for someone who:

• Has experience within housing, repairs, property services, compliance or a related environment.
• Understands housing hazards and the importance of maintaining safe and healthy homes.
• Can manage complex cases and balance customer, operational and compliance requirements.
• Builds positive working relationships and works effectively across different teams.
• Uses data and information to monitor performance, identify risks and drive improvements.
• Communicates confidently with customers, colleagues and external stakeholders.
• Can make balanced decisions and manage competing priorities.
• Is organised, proactive and focused on achieving positive outcomes.

Why join us?

• 27 days annual leave plus bank holidays.
• Excellent pension contributions, with employer contributions of up to 12%.
• Life assurance of four times your annual salary.
• Health cash plan including cashback on everyday healthcare costs and access to a 24-hour GP service.
• Employee Assistance Programme for you and your household.
• Gym discounts and Cycle to Work scheme.
• Loyalty scheme recognising long service, including additional annual leave and rewards.
• Hybrid working.

About Saxon Weald

At Saxon Weald, our purpose is simple: to enable positive life chances by providing safe and secure homes.

We're passionate about delivering excellent services and creating a workplace where colleagues feel valued, supported and able to be themselves. We know that having people with different backgrounds, experiences and perspectives helps us make better decisions and provide a better service to our customers.

We particularly welcome applications from people who may be underrepresented within our organisation, including those from minority ethnic backgrounds and LGBTQIA+ communities.

Need any support during the recruitment process?

We want everyone to feel comfortable and able to show us their strengths. If there's anything we can do to support you during the application or interview process, please let us know and we'll be happy to help.

Please note

While using AI tools can be helpful when preparing your CV, we ask that any application questions are answered in your own words. This helps us understand your experience, skills and ideas and get to know you as an individual.