Housing Conditions Case Manager

Saxon Weald; Horsham; Hybrid; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Pension up to 12%

Life assurance 4x

Health cash plan

EAP

Gym discounts

Cycle to Work

Loyalty scheme

Hybrid working

Annual leave 27d

Job summary

Saxon Weald is seeking a Housing Hazards Case Manager to lead the response to housing hazard cases under HHSRS and Awaab's Law, ensuring safe and healthy homes for customers.

You will oversee complex cases, coordinate investigations and remedial actions across Housing and HomeFix, and use data to identify trends to drive continuous improvements in a customer-focused way.

Qualifications

• Experience in housing, repairs, property services, compliance or related environment.

Responsibilities

• Lead response to housing hazard cases and oversee complex cases.
• Coordinate investigations and remedial actions across teams.
• Work with Housing and HomeFix colleagues to deliver timely, customer-focused service.
• Use data to identify trends, reduce risks and support service improvements.

Skills

Housing experience

Policies & compliance

Data & insights

Stakeholder management

Job description

Housing Conditions Case Manager

37 hours per week

c£38,500 - £42,000 per annum (depending on experience)

Safe, healthy homes are at the heart of what we do.

We're looking for a Housing Hazards Case Manager to join our HomeFix team and lead our response to housing hazard cases, helping us meet our responsibilities under HHSRS and Awaab's Law while delivering positive outcomes for customers.

This is a new role and an exciting opportunity to shape how we manage housing hazards across Saxon Weald. You'll oversee complex cases, coordinate investigations and remedial actions, work with colleagues across Housing and HomeFix, and help ensure customers receive a timely, effective and customer-focused service.

You'll also use data and insight to identify trends, reduce future risks and support continuous improvement across our services.

We're looking for someone who:

• Has experience within housing, repairs, property services, compliance or a related environment.


• Understands housing hazards and the importance of maintaining safe and healthy homes.


• Can manage complex cases and balance customer, operational and compliance requirements.


• Builds positive working relationships and works effectively across different teams.


• Uses data and information to monitor performance, identify risks and drive improvements.


• Communicates confidently with customers, colleagues and external stakeholders.


• Can make balanced decisions and manage competing priorities.


• Is organised, proactive and focused on achieving positive outcomes.

Why join us?

• 27 days annual leave plus bank holidays.


• Excellent pension contributions, with employer contributions of up to 12%.


• Life assurance of four times your annual salary.


• Health cash plan including cashback on everyday healthcare costs and access to a 24-hour GP service.


• Employee Assistance Programme for you and your household.


• Gym discounts and Cycle to Work scheme.


• Loyalty scheme recognising long service, including additional annual leave and rewards.


• Hybrid working.

About Saxon Weald

At Saxon Weald, our purpose is simple: to enable positive life chances by providing safe and secure homes.

We're passionate about delivering excellent services and creating a workplace where colleagues feel valued, supported and able to be themselves. We know that having people with different backgrounds, experiences and perspectives helps us make better decisions and provide a better service to our customers.

We particularly welcome applications from people who may be underrepresented within our organisation, including those from minority ethnic backgrounds and LGBTQIA+ communities.

Need any support during the recruitment process?

We want everyone to feel comfortable and able to show us their strengths. If there's anything we can do to support you during the application or interview process, please let us know and we'll be happy to help.

Please note

While using AI tools can be helpful when preparing your CV, we ask that any application questions are answered in your own words. This helps us understand your experience, skills and ideas and get to know you as an individual.