Housing & Community Support Officer (CAS-2)

Nacro; Wrexham; Presencial; GBP 27 000 - 28 000; Tempo integral

Resumo da oferta

Nacro in Wrexham is recruiting for a Community Accommodation with Support worker. You will support service users, manage housing applications, and collaborate with multi-agency partners to sustain tenancies and promote independence.

The role requires travel across an allocated area, a full driving license, and a DBS check. Starting salary is £26,807 pro rata with progression to £27,477 pro rata within the first year, plus opportunities for development within Nacro's pay framework.

Qualificações

• Experience in a support or housing-related role.
• Experience with vulnerable adults and individuals with complex needs.
• Strong communication, organisation and record-keeping skills.
• Ability to build positive professional relationships.
• Understanding of safeguarding, confidentiality and professional boundaries.
• Knowledge of housing support, tenancy sustainment and welfare benefits.
• Ability to work independently and within a multi-agency team.
• Resilient with the ability to maintain a healthy work-life balance.
• Creative problem solver.
• Emotionally intelligent and responsive to individual needs.
• Strong team player and collaboration.
• Excellent organisational skills and ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel).

Responsabilidades

• Support Service Users: Assess individual support needs, create person-centred support and safety plans, and assist with housing applications, Housing Benefit claims, and rent payments to support independence and tenancy sustainment.
• Property Management: Ensure all properties meet the Decent Homes Standard, promptly address maintenance issues, and provide guidance to service users on maintaining safe and appropriate living conditions.
• Collaboration: Work closely with probation services, court staff, housing providers, and other agencies to deliver coordinated support and achieve the best outcomes for service users.
• Tenancy & Independence Support: Help service users develop practical life skills, manage their accommodation, and prepare for successful move‑on into independent living.
• Risk & Safeguarding: Identify and manage anti‑social behaviour, safeguarding concerns, and tenancy risks, ensuring all actions are recorded and handled in line with policy.
• Record Keeping & Compliance: Maintain accurate, timely case records and support service delivery in line with contractual and organisational requirements.

Conhecimentos

Communication skills

Organisation

Record-keeping

Relationship building

Safeguarding knowledge

Welfare benefits

Multi-agency work

Problem solving

Emotional intelligence

Team player

Independent work

Descrição da oferta de emprego

Nacro in Wrexham is recruiting for a Community Accommodation with Support worker. You will support service users, manage housing applications, and collaborate with multi-agency partners to sustain tenancies and promote independence.

The role requires travel across an allocated area, a full driving license, and a DBS check. Starting salary is £26,807 pro rata with progression to £27,477 pro rata within the first year, plus opportunities for development within Nacro's pay framework.