Housing Choices & Lettings Specialist - Hybrid

Service Care; West Alvington; Hybrid; GBP 23,000 - 33,000; Full time

Job summary

Service Care currently seeks a Housing Choices Officer / Lettings Officer in Plymouth. The role focuses on choice-based lettings, mutual exchanges and staircasing, managing applications and enquiries with strong policy adherence.

The candidate will assess eligibility and housing needs, guide customers through processes and maintain accurate records, while delivering high-quality customer service across a hybrid working arrangement in Plymouth.

Qualifications

• Experience in housing allocations, lettings or housing options roles.
• Knowledge of choice-based lettings and mutual exchanges.
• Ability to explain housing processes clearly to diverse customers.
• Strong organisational and administrative skills to manage caseloads.

Responsibilities

• Manage applications and allocations through a choice-based lettings scheme.
• Provide guidance on housing options, lettings, mutual exchanges and staircasing.
• Assess applicants' circumstances, affordability and housing needs.
• Process mutual exchange applications and liaise with internal teams.
• Keep customers informed and maintain accurate case records.
• Work with colleagues to resolve housing queries and deliver high service standards.

Skills

Customer service

Communication

IT literacy

Case management

Tools

MS Office

Housing database

Job description

Service Care currently seeks a Housing Choices Officer / Lettings Officer in Plymouth. The role focuses on choice-based lettings, mutual exchanges and staircasing, managing applications and enquiries with strong policy adherence.

The candidate will assess eligibility and housing needs, guide customers through processes and maintain accurate records, while delivering high-quality customer service across a hybrid working arrangement in Plymouth.