Housing administrator

Niyaa People; Plymouth; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

£18-£19 per hour, Umbrella

Initial 3-month temporary contract

Office-based training in Plymouth

Hybrid working thereafter

Opportunity to work in a large housing

Immediate start

Job summary

Niyaa People is recruiting for a Housing Administrator in Plymouth. The role starts office-based with training, then moves to a hybrid pattern (three days at home, two in the office) to support the Housing Choices team with mutual exchanges and resident communications.

The ideal candidate will have strong admin skills, be detail-focused, and comfortable using IT systems. Housing experience is helpful but not essential, with immediate start on a 3-month temporary contract.

Qualifications

• Strong administration and organisational skills.
• Excellent attention to detail.
• Confident communicating with customers by telephone and email.
• Comfortable using IT systems and able to learn new software quickly.
• Able to manage competing priorities and work effectively with limited supervision.
• Strong communication and customer service skills.
• Organised and confident coordinating appointments, documentation and processes.
• Previous housing or mutual exchange experience is desirable but not essential.

Responsibilities

• Monitor and manage the mutual exchange inbox.
• Respond to resident enquiries by telephone and email.
• Keep residents updated on the progress of their mutual exchange.
• Coordinate appointments between residents and property inspectors.
• Submit requests for property inspections, gas safety checks and electrical safety checks.
• Liaise with residents, inspectors and internal teams.
• Prepare deed of assignment paperwork accurately and efficiently.
• Maintain accurate and up-to-date administrative records.
• Support the wider Housing Choices team with general administration.

Job description

We are currently recruiting for a Housing Administrator to join a large, community-focused housing provider based in Plymouth. This is a great opportunity for an organised and customer-focused individual looking to develop their housing administration experience.

The role will initially be office-based in Plymouth while training is completed, before moving to a flexible hybrid arrangement, typically with three days working from home and two days in the office, subject to team requirements. You will provide day-to-day administrative and customer service support to the Housing Choices team, assisting with the administration of mutual exchanges and ensuring residents are kept informed throughout the process.

Key responsibilities include:

• Monitoring and managing the mutual exchange inbox.
• Responding to resident enquiries by telephone and email.
• Keeping residents updated on the progress of their mutual exchange.
• Coordinating appointments between residents and property inspectors.
• Submitting requests for property inspections, gas safety checks and electrical safety checks.
• Liaising with residents, inspectors and internal teams.
• Preparing deed of assignment paperwork accurately and efficiently.
• Maintaining accurate and up-to-date administrative records.
• Supporting the wider Housing Choices team with general administration.

About You

• Strong administration and organisational skills.
• Excellent attention to detail.
• Confident communicating with customers by telephone and email.
• Comfortable using IT systems and able to learn new software quickly.
• Able to manage competing priorities and work effectively with limited supervision.
• Strong communication and customer service skills.
• Organised and confident coordinating appointments, documentation and processes.
• Previous housing or mutual exchange experience is desirable but not essential.
• A proactive attitude with a willingness to learn and develop.

What's on Offer

• £18-£19 per hour, Umbrella.
• Initial 3-month temporary contract, with potential for extension.
• Office-based training in Plymouth initially, moving to flexible hybrid working thereafter.
• Opportunity to work within a large and established housing organisation.
• Potential for the role to be extended as longer-term resource requirements are reviewed.
• Immediate start and Interviews available remotely

If you’re organised, customer-focused and looking for an opportunity to develop your administration experience within the housing sector, we’d love to hear from you.