Housing Casework Supervisor

ESPO Trading Limited; East Midlands; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

Nottingham City Council is seeking a Housing Casework Supervisor to lead high-quality housing advice and homelessness prevention services. You will provide technical guidance, supervise colleagues, and oversee complex cases to ensure timely and person-centred support.

The role requires up-to-date homelessness legislation knowledge, strong safeguarding, and a commitment to equality and inclusion across all activities. Hybrid working arrangements are available and a DBS check is required.

Qualifications

• Comprehensive and up-to-date knowledge of homelessness legislation and duties owed to citizens.
• Ability to supervise and support staff to deliver a customer-facing service with technical guidance on homelessness issues.
• Creative problem solving and the ability to identify and implement solutions.
• Strong safeguarding knowledge and awareness of equality, diversity and inclusion principles.

Responsibilities

• Oversee delivery of high-quality housing advice, homelessness prevention and statutory homelessness services.
• Provide technical advice and supervise casework to colleagues.
• Support decision-making under homelessness legislation and manage complex housing cases.
• Contribute to improving practice, managing risk and achieving positive housing outcomes for those in need.

Skills

Homelessness law

Staff supervision

Creativity

Safeguarding

Legal challenges

Equality & inclusion

Job description

Contract Type: Permanent

Working Hours: 37hours

Worker Type: Onsite Worker

Salary: Starting Salary is £36,363 (Level one) rising to £39,152 (Level four) ‘pro rata for part-time’ (pay award pending)

Location:Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for a confident and knowledgeable Housing Casework Supervisor to support the delivery of high-quality housing advice, homelessness prevention and statutory homelessness services. You will provide technical advice and casework supervision to colleagues, oversee complex housing cases, support decision- making under homelessness legislation, and help ensure citizens receive timely, effective and person-centred support. This is a key role in maintaining quality, managing risk, improving practice and working with partners to achieve positive housing outcomes for people in housing need or crisis.

About You

The ideal candidate will have:

• Comprehensive and up to date working knowledge of Homelessness and associated legislation and able to advise colleagues and decide any duties owed to citizens for the Authority
• Ability to supervise and support staff on a day to day basis to deliver a customer facing service, providing technical advice on a range of homelessness issues
• Ability to be creative, to be able to identify problems and work to create solutions
• Good working knowledge of safeguarding
• Experience of dealing with legal challenge from advocates and customer complaints
• An understanding of why it’s important to consider equality, diversity, and inclusion in all that we do.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.

A DBS enhanced check for a regulated activity is required for this post

The role requires you to participate in the on call rota.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiriesplease contact Emma James, Prevention & Assessment Manager by email at [e-mail] or Craig White, Prevention & Assessment Manager by email at [e-mail]

Closing Date: 6th September 2026

Interviews will be held:TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.