Housing Advice Officer

North Lincolnshire Council; Swineshead; On-site; GBP 22,000 - 32,000; Full time

Job summary

North Lincolnshire Council is seeking a Housing Advice Officer to join the Housing Advice and Homelessness Prevention Team. You will work with individuals and families who are homeless or at risk, providing timely, accurate and person-centred housing guidance to prevent homelessness wherever possible.

At NJC grades 5-7, the role progresses with experience, potentially mentoring colleagues and handling more complex cases.

Qualifications

• Empathy and strong listening skills.
• Sound judgement and decision-making.
• Ability to balance customer support with applying legislation, policy and professional boundaries.

Responsibilities

• Provide timely, accurate and person-centred housing advice to homeless individuals and those at risk of homelessness.
• Assess individual circumstances and take practical action to prevent or relieve homelessness where possible.
• Work as part of the Housing Advice and Homelessness Prevention Team, including coaching/mentoring less experienced colleagues as needed.
• Be available for office attendance and travel across North Lincolnshire, including out-of-hours homelessness arrangements when required.

Job description

We have an exciting opportunity for a motivated and committed Housing Advice Officer to join our Housing Advice and Homelessness Prevention Team.

You will work directly with individuals and families who are homeless or at risk of homelessness, often at a difficult and uncertain point in their lives.

You will provide timely, accurate and person-centred housing advice, assess individual circumstances and take practical action to prevent or relieve homelessness wherever possible.

This is a varied and demanding role which requires empathy, sound judgement and the ability to balance supporting customers with applying legislation, council policy and appropriate professional boundaries.

This is a career-graded post at NJC grades 5-7, providing the opportunity to progress as your knowledge, competence and level of responsibility develop. The grade offered will reflect the successful candidate's existing skills, qualifications and experience, in accordance with the council's career-grade arrangements.

At the higher level of the career grade, the postholder will be expected to manage more complex cases independently, provide specialist housing advice and support the development of less experienced colleagues through coaching, mentoring and shared learning.

The role supports agile working but will involve attendance at the office and other locations across North Lincolnshire. The successful candidate must be able to travel around North Lincolnshire in a timely manner and participate in the council's out-of-hours homelessness arrangements when required.

If you are passionate about preventing homelessness, supporting people to achieve sustainable housing outcomes and making a positive difference, we would welcome your application., Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.

As an employer, we promote and safeguard the welfare of children, young people and vulnerable adults and expect the same commitment from existing and prospective employees or volunteers. Recruitment to this post will follow our safer recruitment procedure which includes us requesting references prior to interview and a DBS check.

The Council

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.