Housing Casework Supervisor

Nottingham City Council; Nottingham; Hybrid; GBP 36,000 - 39,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme 17.9%

Smart Working

Employee Assistance Programme

Discounts at local facilities

Job summary

Nottingham City Council is seeking a Housing Casework Supervisor to support delivery of high-quality housing advice, homelessness prevention and statutory services. You will supervise casework, provide technical guidance, and ensure timely, person-centred support for residents in housing need or crisis.

The role requires extensive knowledge of homelessness legislation, safeguarding, and strong leadership to coordinate colleagues and partners.

Qualifications

• Comprehensive and up-to-date working knowledge of homelessness legislation and duties owed to citizens.
• Ability to supervise staff to deliver a customer-facing service with technical guidance.
• Creative problem solving to identify and implement solutions.
• Good working knowledge of safeguarding.
• Experience dealing with legal challenges from advocates and customer complaints.
• Understanding the importance of equality, diversity, and inclusion in all we do.

Responsibilities

• Provide technical advice and casework supervision to colleagues.
• Oversee complex housing cases and support decision-making under homelessness legislation.
• Help ensure timely, effective and person-centred housing support for citizens.

Skills

Homelessness legislation knowledge

Staff supervision

Creative problem solving

Safeguarding knowledge

Handling legal challenges

Equality, diversity & inclusion

Job description

Job Description

Contract Type: Permanent

Working Hours: 37hours

Worker Type: Onsite Worker

Salary: Starting Salary is £36,363 (Level one) rising to £39,152 (Level four) 'pro rata for part-time' (pay award pending)

Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for a confident and knowledgeable Housing Casework Supervisor to support the delivery of high-quality housing advice, homelessness prevention and statutory homelessness services. You will provide technical advice and casework supervision to colleagues, oversee complex housing cases, support decision-making under homelessness legislation, and help ensure citizens receive timely, effective and person-centred support. This is a key role in maintaining quality, managing risk, improving practice and working with partners to achieve positive housing outcomes for people in housing need or crisis.

About You

The ideal candidate will have:

• Comprehensive and up to date working knowledge of Homelessness and associated legislation and able to advise colleagues and decide any duties owed to citizens for the Authority
• Ability to supervise and support staff on a day to day basis to deliver a customer facing service, providing technical advice on a range of homelessness issues
• Ability to be creative, to be able to identify problems and work to create solutions
• Good working knowledge of safeguarding
• Experience of dealing with legal challenge from advocates and customer complaints
• An understanding of why it's important to consider equality, diversity, and inclusion in all that we do.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.

A DBS enhanced check for a regulated activity is required for this post.

The role requires you to participate in the on call rota.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Emma James, Prevention & Assessment Manager by email at [e-mail] or Craig White, Prevention & Assessment Manager by email at [e-mail]

Closing Date: 6th September 2026

Interviews will be held: TBC

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.