Rightsize Housing Officer NCCHS

CIH International Housing Group; Nottingham; Hybrid; GBP 33,000 - 35,000; Part time

Benefits offered by this job

26 days annual leave

Pension: 17.9%

Smart Working

Health and wellbeing programme

Discounts with local partners

Job summary

Nottingham City Council is seeking a motivated Rightsize Housing Officer to support tenants whose homes no longer meet their needs. You will guide residents through housing options, assist with applications, bids via HomeLink, and access to financial help when required.

You will promote the Rightsize service, support mutual exchanges, and ensure vulnerable residents receive additional assistance while managing a varied caseload.

Qualifications

• Experience in housing management environment.
• Knowledge of Allocations, Tenancy Management and Welfare Benefits.
• Ability to build effective cross-sector partnerships.

Responsibilities

• Provide practical advice and support throughout the rehousing journey.
• Help customers explore housing options and bid for properties via HomeLink.
• Promote Rightsize service and support mutual exchanges.
• Maintain accurate records and monitor outcomes.

Skills

Housing management

Allocations knowledge

Partnership working

Equality & inclusion

Decision making under pressure

Organisational skills

Job description

Job Description

Role: Rightsize Housing Officer

Contract Type: Fixed-term contract/ internal secondment opportunity until 31 March 2027

Working Hours: 37 Hours Per Week - Monday to Friday, between the hours of 8:30am - 5:00pm

Worker Type: Hybrid Worker - working time will be split between your work base and working remotely in agreement with the Line Manager.

Salary: Grade F- £32,597 (Level one) rising to £35,412 (Level four) per annum

Location: Harvey Road, NG8 3BB

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for a motivated and customer-focused Rightsize Housing Officer to join Nottingham City Council Housing Services' Housing Options Team. In this rewarding role, you will help tenants who are living in homes that no longer meet their needs, whether they require a smaller property due to under-occupation or a larger home because of overcrowding.

Working closely with residents, colleagues and partner organisations, you will provide practical advice and support throughout the rehousing journey. This includes helping customers explore their housing options, complete applications, access financial assistance where appropriate, bid for properties through HomeLink, and successfully move into their new home. You will also play a key role in promoting the Rightsize service, supporting mutual exchanges, and ensuring vulnerable residents receive the additional assistance they need.

The successful candidate will be an excellent communicator with strong organisational skills and a passion for delivering positive outcomes for customers. You will manage a varied caseload, maintain accurate records, monitor outcomes, and work collaboratively to make the best use of Nottingham's social housing stock while improving residents' quality of life.

This is an opportunity to make a meaningful difference to local communities by helping people find homes that are right for them.

About You

The ideal candidate will have:

1. Substantial experience of working within a housing management environment and an ability to learn
2. A working knowledge and awareness and understanding of current housing issues and legislation, including in relation to Allocations, Tenancy Management and Welfare Benefits
3. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
4. Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham's people
5. Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
6. Demonstrated capacity to effectively organise and use own initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner, with minimum supervision

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter - we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, and assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively - showing your real self is what helps you succeed. For more information

Closing Date: 8th September 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: 21st September 2026 - Please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities.

We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.