Homelessness Prevention Caseworker

Sheffield City Council HQ; Sheffield; On-site; GBP 26,000 - 32,000; Full time

Job summary

Sheffield City Council seeks Casework Officers for its Homelessness and Supported Housing Service. You will provide high-quality housing advice and casework to residents who are homeless or at risk, focusing on prevention and identifying risks before crises occur.

Depending on the team, you will carry out assessments, coordinate support, engage with landlords, and maintain records in line with statutory timescales. A collaborative, trauma-informed approach is essential.

Qualifications

• Experience of working with people in sensitive or challenging situations
• Ability to manage a caseload and make sound decisions
• Strong communication skills and the ability to adapt your approach
• Confidence working at pace and managing competing demands
• Commitment to inclusive, customer-focused services

Responsibilities

• Work with customers with a wide range of housing needs, from one-off advice to managing a caseload
• Carry out homelessness assessments and make decisions in line with legislation
• Provide practical advice and tailored housing solutions
• Identify barriers early, including affordability, tenancy history, and support needs
• Support access to suitable accommodation and wider support services
• Work proactively to prevent crisis and promote long-term housing stability
• Work with landlords to increase private rented housing options and match customers to suitable properties
• Maintain accurate records and meet statutory timescales

Skills

Empathy

Caseload management

Communication skills

Adaptability

Inclusive, customer-focused

Job description

Sheffield City Council seeks Casework Officers for its Homelessness and Supported Housing Service. You will provide high-quality housing advice and casework to residents who are homeless or at risk, focusing on prevention and identifying risks before crises occur.

Depending on the team, you will carry out assessments, coordinate support, engage with landlords, and maintain records in line with statutory timescales. A collaborative, trauma-informed approach is essential.