Housing Casework Officer – Rough Sleeper Specialist

Nottingham City Council; East Midlands; Hybride; GBP 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Generous pension

Annual leave flexibility

Résumé du poste

Nottingham City Council is seeking a Housing Adviser to promote the Council’s vision by delivering housing advice casework and ensuring safeguarding and legal duties for citizens in housing need or crisis, including those who are rough sleeping.

The role requires IT proficiency (Word, Excel, PowerPoint), knowledge of homelessness issues, the ability to manage a complex workload to deadlines, and a DBS check. We offer hybrid working, generous leave and a strong pension scheme.

Qualifications

• Experience using Word, Excel and PowerPoint to produce documents.
• Understanding homelessness issues and multiple needs and barriers.
• Ability to manage a complex workload and meet deadlines.
• DBS enhanced check is required for this role.

Responsabilités

• Housing advice casework and homelessness duties for citizens.
• Citizen need assessment and homelessness prevention.
• Decide homelessness duties in line with Housing Act 1996 VII.
• Ensure safeguarding requirements are met.

Connaissances

IT literacy

Time management

Working under pressure

Outils

Word

Excel

PowerPoint

Description du poste

Job Description

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £33,673 (Level one) rising to £36,581 (Level four) per annum (pro-rata for part-time)

Location: Loxley House, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About The Role

To promote the Council’s vision, values, aims, objectives, and priorities actively and effectively, putting our citizens first through the delivery of best value services.

The post holder is responsible for housing advice casework, acting to ensure that the City Council fulfils its legal and safeguarding requirements to Citizens in housing need or crisis; in particular those who are rough sleeping

This will include evaluating; citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance the Housing Act 1996 VII ( as amended).

About You

The ideal candidate will have:

• Practical knowledge of IT Systems including a variety of software packages including Word, Excel and PowerPoint to produce documents and the aptitude to learn new systems as required.
• An understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping
• Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
• The ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
• A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Kerry Carroll, Gateway Manager, by email at [e-mail]

Closing Date: 6th November 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 30th November 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.