Housing Advice Officer

PSPS; Boston; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Employee Assistance Programme

Flexible Working Policy

Cycle to work scheme

Job summary

Boston Borough Council is seeking a Housing Advice Officer to provide a comprehensive housing advice service, addressing homelessness prevention and housing options. You will be the first point of contact for housing queries and referrals, helping applicants resolve housing issues and assess homelessness risk.

The role is within the Housing Hub, a small, supportive team; the position requires ability to work under pressure, strong written and verbal skills, and experience with Microsoft Office.

Qualifications

• Experience of working with members of the public.
• Ability to remain calm when dealing with people in emotional and stressful situations.
• Good written, numeracy, communication and presentation skills.

Responsibilities

• First point of contact for housing and homelessness queries and referrals with a focus on homelessness prevention.
• Provide general housing advice on a range of housing issues and assess risk of homelessness.
• Support the Housing Hub as part of a small, tight-knit team delivering a good service.

Skills

Communication skills

Calm under pressure

Numeracy

Empathy

Tools

Microsoft Office

Job description

Do you want to help prevent homelessness and make a difference to peoples lives? Do you want to help provide high quality housing advice to individuals in order to assist them to resolve various housing issues?

We have a rewarding opportunity for a Housing Advice Officer to join us here at Boston Borough Council

You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention and Housing options.

The role will involve being the first point of contact for all housing and homelessness queries and referrals with a focus on homelessness prevention.

You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness.

The Housing Hub is a small tight-knit team with supportive and experienced officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key.

What we need from you:

• Experience of working with members of the public.


• Ability to remain calm when dealing with people in emotional and stressful situations


• Good written, numeracy, communication and presentation skills


• Previous experience using the Microsoft packages


• Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided.

If you have a passion for supporting people and are energetic, motivated, decisive, and compassionate, and you would like the opportunity to make a positive difference to the people we support, then we want to hear from you!

This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021.

Provisional interview date: 19th October

BENEFITS: We offer excellent terms and conditions of employment including:

• Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life


• Generous annual leave scheme +option to buy more


• Employee Assistance Programme


• Employee Benefits Platform including retail, holiday, and leisure discounts


• Cycle to work scheme*


• Flu Jabs


• Free Eye Test voucher for regular screen users


• Flexible Working Policy


• Agile Working Policy*


• Car mileage reimbursement*


• Excellent career progression and training opportunities


• Long Service Recognition*


• Salary sacrifice car scheme roles over 33k*


• Certain restrictions may apply

ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date