HB Assessment Officer NIHE

Employers for Disability NI; United Kingdom; Remote; GBP 26,000 - 27,000; Full time

Job summary

Employers for Disability NI in Northern Ireland is seeking a Housing Benefit Assessment Officer on a permanent basis. You will process and assess Housing Benefit claims and provide informed advice to claimants.

The role requires strong administrative skills, knowledge of benefit schemes, and excellent customer service to resolve complex queries within set timescales. Band 3 salary reflects responsibilities and location.

Qualifications

• A Levels or Level 3 with 1 year relevant experience.
• 5 GCSEs including Maths and English (grade C+) with 2 years relevant experience.
• Up to 3 years relevant experience with Housing Benefit training may be considered.

Responsibilities

• Process and assess Housing Benefit claims.
• Provide customer-focused advice on Housing Benefit issues.
• Handle administrative tasks and use information systems.

Skills

Housing Benefit policies

Customer queries

Administrative work

Education

A Levels / Level 3

GCSEs including Maths & English

Training in Housing Benefit

Tools

Information systems

Job description

Job reference:2026-133

Salary:£26,403 – £27,254

Duration:Permanent

Band:3

Closing date:Thursday 1 October 2026 at 4:30pm

Job purpose:

The Housing Benefit Assessment Officer will be responsible for the processing and assessment of Housing Benefit claims and the provision of advice relating to Housing Benefit claims.

The essential criteria are detailed in the Candidate Information Pack. Candidates must meet the following requirements: 1. Possess one of the following: (Please include dates) A) A Levels or equivalent level qualification (Level 3*) and can demonstrate 1 years’ relevant experience. B) 5 GCSEs or equivalent level qualification (Level 2*) to include Maths and English at grade C or above and can demonstrate at least 2 years’ relevant experience. Exceptionally, candidates not holding the above level of qualifications but with 3 years’ relevant experience** with evidence of training / learning in Housing Benefit related matters may also be considered. *Refer to Qualifications Framework for equivalencies ** relevant experience must be within an office based environment and include either supervisory responsibility or customer care responsibility or experience in the use and maintenance of information systems. 2. Can demonstrate experience in at least two of the following areas: A) Experience of the implementation or operation of policies and procedures relating to Housing Benefit, Grants, Supporting People, social housing or other Social Security benefits. B) Experience of dealing directly with customer queries and providing effective customer-focused solutions, including handling complex queries and resolving issues within agreed timescales. C) Experience of working in an administrative role.

Further information, including detailed job requirements and application form, is available from this website or by:

• Telephone: [phone]
• Email: [e-mail]