Housing Assistant - Temporary

Morgan Hunt UK Limited; Glasgow; On-site; GBP 16,531 - 19,286; Full time

Job summary

Morgan Hunt UK Limited is recruiting a Temporary Housing Assistant for an 8-week contract in Glasgow. The role combines frontline customer service with housing administration, allocations support and estate management, in a busy Housing Management team.

You will handle housing applications, respond to enquiries, support tenancy sign-ups and maintain accurate records while providing reception cover and general admin support. Immediate start available for an experienced candidate.

Qualifications

• Previous experience in Registered Social Landlord (RSL) or social housing environment.
• Excellent customer service and communication skills.
• Strong administrative and organisational abilities with high accuracy.
• Confident handling of tenants, applicants, contractors and the public.
• Good IT skills, including Microsoft Office.
• Ability to manage confidential information appropriately.
• Experience with housing management systems; Homemaster knowledge advantageous but not essential.
• Proactive approach and ability to work in a small, supportive team.

Responsibilities

• Support the Housing Management team with day-to-day administrative duties.
• Manage and respond to enquiries received through the Housing Management inbox.
• Process housing applications, supporting documentation and tenancy references.
• Assist with the allocations process, including arranging viewings, allocation appointments and settling-in visits.
• Prepare tenancy sign-up documentation and maintain accurate electronic records.
• Provide administrative support for anti-social behaviour casework, including preparing correspondence and updating case records.
• Assist with estate inspections and support Housing Officers during tenant visits where required.
• Support rent administration and respond to general customer enquiries.
• Provide reception cover, welcoming tenants, applicants, contractors and visitors.
• Carry out general office administration including filing, scanning, mail handling and maintaining accurate records.

Skills

Customer service

Communication

Administration

Organisational skills

Microsoft Office

Teamwork

Confidentiality

Homemaster knowledge

Tools

Housing management system

Homemaster

Job description

Temporary Housing Assistant (8-Week Contract)

Location: Glasgow

Contract: Temporary - 8 Weeks

Hours: 35 hour week

Sector: Social Housing

We are currently recruiting for an experienced Housing Assistant to join a well-established Registered Social Landlord (RSL) on an 8-week temporary contract. This is an excellent opportunity for someone with previous experience in social housing who enjoys working in a varied, customer-focused role within a busy Housing Management team.

This position offers a mix of frontline customer service, housing administration, allocations support, estate management and general office duties, making it ideal for someone who thrives in a fast-paced environment and can confidently manage a varied workload.

Responsibilities

• Support the Housing Management team with day-to-day administrative duties.
• Manage and respond to enquiries received through the Housing Management inbox.
• Process housing applications, supporting documentation and tenancy references.
• Assist with the allocations process, including arranging viewings, allocation appointments and settling-in visits.
• Prepare tenancy sign-up documentation and maintain accurate electronic records.
• Provide administrative support for anti-social behaviour casework, including preparing correspondence and updating case records.
• Assist with estate inspections and support Housing Officers during tenant visits where required.
• Support rent administration and respond to general customer enquiries.
• Provide reception cover, welcoming tenants, applicants, contractors and visitors.
• Carry out general office administration including filing, scanning, mail handling and maintaining accurate records.

To be successful in this role, you will have:

• Previous experience working within a Registered Social Landlord (RSL), local authority housing service or similar social housing environment.
• Excellent customer service and communication skills.
• Strong administrative and organisational abilities with a high level of accuracy.
• Confidence dealing professionally with tenants, applicants, contractors and members of the public.
• Good IT skills, including Microsoft Office.
• The ability to manage confidential information appropriately.
• Experience using housing management systems; knowledge of Homemaster would be advantageous but is not essential.
• A proactive approach and the ability to work effectively as part of a small, supportive team.

The role

• Immediate start available.
• 8-week temporary assignment.
• Opportunity to gain experience within a respected social housing organisation.
• Friendly and collaborative working environment.
• EVH Grade 5 or 6 on offer

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.