Housing & Estates Assistant

The Richmond Fellowship Scotland; Stepps; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave

Rewards scheme

Inhouse training opportunities

Refer a Friend £150

Employee Forum

Glasgow Credit Union membership

Health care plan

Counselling & Life Works

Job summary

The Richmond Fellowship Scotland is looking for a dedicated team member to support the day-to-day management of our residential and office accommodation. Working alongside the Housing & Estates Coordinator, you will cover housing management, rent and housing benefit administration, utilities, property compliance and general estates support.

Most importantly, you will help ensure residents have access to good-quality, safe and well-maintained accommodation that supports them to live full and

Qualifications

• Excellent written and verbal communication skills.
• Strong IT skills, particularly in Microsoft Word and Excel.
• Broad understanding of Scottish housing legislation and awareness of Housing Benefit legislation.
• Experience of customer engagement.
• Good interpersonal skills and the ability to work effectively with others and on your own initiative.
• Strong attention to detail and the ability to produce clear, accurate documentation.

Responsibilities

• Support the day-to-day management of residential and office accommodation.
• Assist with housing management, rent and housing benefit administration, utilities, and property compliance.
• Provide general estates support to ensure safe, high-quality, well-maintained accommodation.
• Help residents access a safe, inclusive living environment.

Skills

Communication skills

Broad IT literacy

Customer engagement

Interpersonal skills

Independent working

Attention to detail

Tools

Microsoft Word

Excel

Job description

Make a positive difference in someone's life by joining The Richmond Fellowship Scotland!

The role:

Working alongside the Housing & Estates Coordinator, you'll play an important role in supporting the day-to-day management of our residential and office accommodation. This is a varied role covering housing management, rent and housing benefit administration, utilities, property compliance and general estates support.

Most importantly, you'll help ensure that the people who use our services have access to good-quality, safe and well-maintained accommodation that supports them to live full and inclusive lives.

To be part of our team, we'll need you to have:

• Excellent written and verbal communication skills
• Strong IT skills, particularly in Microsoft Word and Excel
• A broad understanding of Scottish housing legislation and awareness of Housing Benefit legislation
• Experience of customer engagement
• Good interpersonal skills and the ability to work effectively with others and on your own initiative
• Strong attention to detail and the ability to produce clear, accurate documentation

Why join us?

This is an excellent opportunity to develop your experience across housing, property and estates management while making a genuine different to the people we support.

You'll be part of a collaborative team where your work will directly contribute to maintaining safe, good-quality accommodation and improving the experience of our residents and service users.

We also offer a wide range of rewards and benefits:

• Generous annual leave
• TRFS rewards scheme (includes cashback and discounts at a variety of high street and online retailers)
• Continuous inhouse training opportunities
• Refer a Friend scheme £150 reward for successfully referring a colleague
• Employee Forum for employees to voice their opinions and give feedback which in turn, allows us to continuously improve as an employer and ensure a positive working environment
• Free Membership of Glasgow Credit Union
• HSF Health Care plan
• Counselling & Life Works service

You're organized, proactive and passionate about providing a high-quality service, we'd love to hear from you.

Closing Date: 3rd September 2026 (We reserve the right to close this vacancy at any point)

Our Commitment to Inclusion

We welcome applications from diverse backgrounds and are committed to creating an inclusive working environment. We encourage applications irrespective of race, ethnicity or national origin, religion, disability, age, marital or parental status or sexual orientation. Our aim is to welcome everyone and build inclusive teams.

We celebrate difference and encourage everyone to join us.

Join us and be part of something bigger!