Housing Assistant (Former Tenant Arrears Team)

Leeds International; Leeds; On-site; GBP 27,000 - 29,000; Part time

Benefits offered by this job

Hybrid working arrangements

Job summary

Leeds City Council is seeking a Housing Assistant (FTA) to join the Former Tenants Arrears Team at Merrion House. The role focuses on recovering former tenancy arrears and delivering a professional customer service within Housing Management.

You will work in a small team, communicate with colleagues and partners, and use IT tools to process enquiries and manage repayments, with a flexible hybrid arrangement where possible.

Qualifications

• Good communication skills and ability to develop and maintain relationships across the council and partners.
• Experience of debt collection practices and managing methods of repayment.
• Ability to use IT applications and databases to deliver tasks (Word, Excel, databases).

Responsibilities

• Debt Recovery for Former Tenants Arrears.
• Provide administrative support to the team.
• Contribute to delivering a high quality and efficient housing management service.
• Assist in providing a range of support services for internal and external customers.

Skills

Communication skills

Debt collection

IT applications

Initiative

Teamwork

Tools

Word

Excel

Databases

Spreadsheets

Internet

Job description

Job title: Housing Assistant FTA

Salary: B3 £27,274 - £29,071 pro rata

Hours: 21 hours per week

Contract: Permanent

Location: Merrion House

Do you have what it takes to contribute to our collection of Former Tenants arrears?

This is an exciting opportunity to join the Former Tenants Arrears Team at an important and challenging time. You will contribute to collecting Former Tenants Arrears following processes and working closely with colleagues across Housing Management and external partners. You will ensure that we maximise the collection of arrears of former tenancies and offer support and advice.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About you

As a Housing Assistant, you will bring to the role:

• You will work within a small team of officers working in relation to rental income.
• You will have good communication skills and be able to develop and maintain strong relationships with colleagues across the council and with partners within the housing and benefits sectors.
• Experience of Debt collection practises and managing methods of repayment
• To use IT applications and databases effectively to deliver tasks. Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet
• Ability to work on own initiative and to meet conflicting deadlines

About the role

As a Housing Assistant within FTA, you will be a valuable part of a small Team that is crucial in maximising the recovery of Former Tenancy Arrears debts to LCC; ensuring a professional and satisfactory conclusion.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

If you have any queries or would like an informal chat about the role please contact Jo-Anne Arnett. Tel: [phone] or email: jo-anne.arnett@leeds,gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose Debt Recovery for Former Tenant's Arrears

To deliver an efficient customer focused service by ensuring maximum performance levels towards continuous improvements in all areas of housing management services

To contribute to providing a responsive and sensitive service to customers by processing customer enquiries to a satisfactory conclusion.

To provide administrative support to the team.

Responsibilities

• In liaison with the manager/senior officer, to be responsible for ensuring delivery of a high quality and efficient services.
• To assist in providing a range support services for internal and external customers