Former Tenant Arrears Recovery Administrator

Rotherham-Metropolitan-Borough-Council; North Anston; On-site; GBP 28,000 - 29,000; Full time

Job summary

Rotherham Metropolitan Borough Council is seeking a permanent, full-time Former Tenant Arrears Recovery Administrator in the Housing service. You will manage a caseload to recover former tenant arrears, mainly by telephone, with some letters.

The role requires good numeracy, strong relationship skills, and the ability to have firm but fair conversations about unpaid rent, while following policies. Training is provided on appointment. 37 hours per week, to be worked Monday to Friday.

Qualifications

• Numeracy and written skills are essential.
• Ability to build and maintain relationships with former tenants and third parties.
• Ability to have difficult conversations with former tenants regarding money.
• Ability to interpret and follow policies and procedures.
• Willingness to learn IT applications and use internal systems.

Responsibilities

• Collect former tenant arrears from your own caseload.
• Deal with newly terminated tenancies and recoveries.
• Communicate with tenants via telephone and letters; include face-to-face where appropriate.
• Maintain relationships with former tenants, colleagues and third parties.
• Attend and benefit from a comprehensive training package on appointment.

Skills

Numeracy and written skills

Relationship building

Difficult conversations

Policy interpretation

IT applications

Job description

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Former Tenant Arrears Recovery Administrator

location_on Riverside House 25/10/2026

Job details

Salary £27,709 - £29,071
Contractual hours 37
Basis Full time
Region Rotherham
Job category/type Housing
Date posted 09/10/2026
Job reference REQ24105
Attachments Benefits Package.doc Job Profile Band E.docx

Job description

Directorate: Adult Care, Housing & Public Health

Permanent, Full time, 37 hours per week

The Income Recovery team are looking to recruit one permanent full time Former Tenant Arrears Recovery Administrator. This post is an ideal opportunity for someone looking to progress in an exciting career within the Housing Service.

As a Former Tenant Arrears Recovery Administrator you will be responsible for collection of former tenant arrears from a caseload of your own accounts as well as dealing with newly terminated tenancies; this is to be done predominantly via telephone but will also include letters. You must be comfortable in communicating with tenants through various contact mediums (including face-to-face) and strike the balance between enforcement and support. The successful candidate will be offered a comprehensive training package upon appointment.

The successful candidate will have:

• Good numeracy and written skills
• An ability to build and maintain relationships with former tenants, colleagues and third parties
• An ability to have difficult conversations with former tenants in respect of money and have a firm but fair approach to all unpaid rent
• An ability to interpret and follow policies and procedures
• An ability to learn and understand IT applications

For more information on the responsibilities and required skills/ knowledge please see the first two pages of the attached job profile.

You will be required to work as part of a rota, between the hours of 8am and 5pm Monday to Friday.

A background in Income Recovery / Housing is not essential.

For further information please call Luke Stead on 01709 807787 or Chris Stacey on 01709 807782.

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website .

Head Office
Riverside House
Main Street
Rotherham
S60 1AE