Housing Assistant

Sussex Housing & Care; Lewes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing exceptional housing management services. This role involves working within a dynamic housing team to manage a diverse portfolio of properties, ensuring efficient allocations and lettings, and addressing tenant needs with care and professionalism. With a strong emphasis on customer service, you will play a key role in supporting the recovery of arrears and the overall management of housing operations. Enjoy the benefits of a supportive work environment, including flexible working options and excellent development opportunities, while making a positive impact in the community.

Benefits

22 days annual leave plus bank holidays

Contributory pension scheme

Employee Assistance Programme

Staff wellbeing and support programme

Discount vouchers via Blue Light Card

Development opportunities

Free parking at most sites

Hybrid working options

Qualifications

• Minimum one year of experience in housing management.
• Strong understanding of housing practices, especially lettings and rent accounts.

Responsibilities

• Deliver effective housing management services with a focus on customer satisfaction.
• Support the recovery of rent and service charge arrears.

Skills

Housing Management

Income Management

Allocations and Lettings

Leasehold Management

Anti-Social Behaviour Management

Communication Skills

Organisational Skills

IT Skills (MS Outlook, Word, Excel)

Education

GCSE in Mathematics

GCSE in English

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

You will be an integral part of a housing team delivering a robust housing management service including Income Collection and Arrears Management; Allocations and Lettings; Tenancy Management including Anti-Social Behaviour; Leasehold Sales and Management; Resident Engagement.

The Responsibilities Include

• Providing caring, effective and efficient generic housing management service maintaining a high level of customer service.
• Supporting the Housing Team with the day to day housing management of circa 430 tenanted and 170 Leasehold properties.
• Supporting the Scheme Managers, Housing Team Leaders and Head of Housing with the recovery of rent and service charge arrears for tenants, former tenants and leaseholders.
• Supporting the Housing Team with the allocation and letting of circa 60 homes per year ensuring they meet our re-let target times. To include managing an excel spreadsheet, placing adverts on Local Authority portals for vacant properties, drafting tenancy agreements and sending tenants and applicants acceptance and offers letters.
• Supporting the Housing Team in the sale of Leasehold properties, to include maintaining an excel spreadsheet, raising purchase orders and invoices and assisting with the preparation of management packs.
  
  

Candidate Requirements

• At least one years experience in a housing management role, including experience in allocations and lettings; income management; leasehold management and dealing with anti-social behavior and nuisance cases.
• GCSE grade 4 or above or equivalent qualification (standard pass) in Mathematics and English.
• A good understanding and knowledge of housing practice, particularly around voids, lettings and rent accounts.
• Effective verbal and written communication skills
• Decision making and problem solving skills
• Good organisational skills and ability to plan own workload.
• Excellent customer service skills
• Excellent IT skills, including MS Outlook; Word and Excel.
• A can do attitude, a willingness to be a team player and carry out a variety of tasks as necessitated by a small (staffing compliment wise) business and as instructed by the line manager.
• The ability to deal efficiently and sympathetically with members of the public.
• Full mobility access across Sussex is required. You will be required on occasions to travel to sites throughout our region.
  
  

Hours of work, Monday - Friday 9am - 5pm (35 hours per week)

While flexible working from home options are available this role will also include regular travel to Support Services based in Seaford, together with travel to schemes located around Sussex when required.

Due to the nature of the role, the post holder must hold a full driving license with access to own vehicle

Here are some of the benefits of working for us:

• 22 days annual leave plus bank holidays
• Contributory pension scheme
• Dedicated Employee Assistance Programme
• Excellent staff wellbeing and support programme
• Discount vouchers via Blue Light Card
• Excellent development opportunities
• Free parking at most of our sites
• Hybrid working
  
  

Closing date 14th May 2025

Interviews will take place week commencing 19th May